Operations Consultant - Lending & Data Maintenance

Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!

At ASB, we’re committed to helping Kiwis get One Step Ahead. Our Lending & Data Maintenance team plays a critical role in maintaining the accuracy, integrity and reliability of our lending and product data, ensuring our systems and customer accounts are kept up to date and compliant.

We have a permanent opportunity for an Operations Consultant to join our high‑performing operations environment.

Mō te tūranga | About the role

As an Operations Consultant within Lending & Data Maintenance, you’ll support internal teams by managing loan and product maintenance activities and responding to lending‑related queries. This is a phone‑based and processing‑focused role, working closely with frontline teams such as Branch Banking, Contact Centre and Lending Specialists.

Your work will ensure lending accounts and customer data are accurately maintained across ASB systems, supporting smooth customer experiences and strong operational outcomes.

Day to day, you’ll be involved in tasks such as:

• Responding to internal staff enquiries relating to lending and loan maintenance processes.
• Processing loan and account changes in host systems, including principal relief, loan holidays, interest frequency changes and other customer‑initiated variations where re‑documentation is not required.
• Maintaining and updating interest rates across lending, savings, term investments and term deposit products.
• Ensuring all processing and updates align with policy, operational risk and regulatory requirements.
• Identifying opportunities for process improvements and contributing to continuous improvement initiatives within the team.
• Managing enquiries professionally while demonstrating accuracy, sound judgement and a strong customer‑obsessed mindset.

Ngā mea kia whai angitū ahau? | What will help me succeed?

We’re Looking For Someone Who Brings

• Strong verbal communication skills and confidence supporting internal stakeholders over the phone.
• High attention to detail with a strong focus on accuracy and processing discipline.
• The ability to manage competing priorities and remain calm under pressure.
• Proven problem‑solving skills and good judgement when working through data or account issues.
• Strong computer literacy and comfort navigating multiple systems.
• Previous experience in banking, financial services, lending operations or customer service (highly advantageous).
• A proactive, curious mindset with a commitment to operational excellence.

He aha tā mātou | What can we offer

Get the work-life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrap booking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.

The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.

Me pēhea te tona | How to apply?

We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is you bring your unique strengths and enthusiasm to the team.

To be considered, all applications need to go through our online career channels and will be

treated with confidentiality. Check out the position description to find out more.

We appreciate the time and effort you put into applying and will keep you updated throughout the process.