Client Experience Host / Receptionist

Auckland CBD | Full-time

Are you warm, organised and naturally welcoming? We’re looking for a Client Experience Host to be the friendly face of our firm and keep our client-facing environment running smoothly.

This role sits at the heart of our Auckland office. You’ll be the first point of contact for clients and visitors, supporting a wide range of internal and external stakeholders, and helping to create and maintain a professional, calm and well-organised environment every day.

About The Role

Reporting to our Head of Technology & Operations, you’ll be responsible for reception and office support services, with a strong focus on client experience, presentation and day‑to‑day office coordination.

Hours: 37.5 hours/week, 7:30 am – 4:00 pm, Monday to Friday

Location: Albert Street, Auckland CBD (In-office)

What You’ll Do

Client & Reception Experience

• Welcome clients, visitors and suppliers with a warm, professional approach
• Be the first point of contact for the firm — in person and by phone
• Coordinate meeting room bookings, set-ups and resets
• Proactively review daily and weekly meeting schedules to anticipate requirements, identify potential conflicts, and ensure rooms and resources are prepared in advance
• Prepare tea, coffee and light refreshments for clients (barista experience is advantageous)
• Maintain a tidy, welcoming reception and meeting space at all times
• Manage taxis, parking vouchers and visitor coordination

Office & Admin Support

• Receive and coordinate inbound and outbound courier deliveries
• Assist with document filing and management
• Manage mail and other general office errands
• Support staff events, catering set-ups and internal functions
• Confidently support staff and clients in using meeting room technology and virtual meeting tools (e.g. Teams), including basic set-up and guidance
• Maintain kitchen areas and shared office spaces

Relationships & Professionalism

• Build strong working relationships across the firm, and with our clients
• Present a calm, positive and unflustered approach — even under pressure
• Maintain discretion and confidentiality at all times
• Work comfortably with a high degree of independence in a fast-paced environment, using judgement to resolve day-to-day issues as they arise

What We’re Looking For

• Previous experience in reception, administration or customer service (professional services experience an advantage)
• Friendly, approachable and confident communicator
• Strong attention to detail and organisational skills
• Ability to manage competing priorities and support a busy office
• A genuine “happy to help” attitude and pride in presentation
• Confident using Outlook and office technology (meeting room and virtual set-ups)

Why join us?

You’ll be joining a supportive, people‑focused firm where client experience truly matters. This role offers the opportunity to be a trusted and valued presence within our Auckland office.

Our partners and staff are our most valued resource. Many began their professional development with us and are now senior members of our friendly team. We’re looking for people who love what they do and have a desire to succeed, and welcome your application to join us.