Concierge

E pā ana ki a SkyCity | About SkyCity

SkyCity is one of New Zealand’s premier entertainment destinations, located in the heart of Auckland’s CBD. We offer a world-class casino, award-winning restaurants and bars, luxury hotels, the iconic Sky Tower, and state of the art event and convention facilities. With nearly 3,000 employees representing over 70 cultures and working across 200+ roles, SkyCity is a vibrant, diverse, and dynamic workplace where there are opportunities for everyone to grow and thrive.

Mō te Tūranga | About the Role

As a Concierge at SkyCity, you will deliver exceptional guest experiences by acting as a knowledgeable and welcoming point of contact. You will assist visitors with reservations, event information, directions, and personalised recommendations, ensuring every interaction reflects SkyCity’s premium hospitality standards. With a focus on service excellence, concierges anticipate guest needs, resolve queries efficiently, and help create memorable, seamless experiences across the property.

Mōu | About You

Your excellent communication skills, genuine passion for the hotel industry and people will be vital and previous experience in a similar role, preferably within a 4 or 5 star environment. This is your chance to step up in your career as a Concierge and make your mark at one of New Zealand's most popular hotels.

Ngā painga | Benefits

• A supportive and diverse company culture
• Work with people who care, are driven and energetic
• Medical insurance
• $2.50 cooked meals in our staff cafeteria
• Heavily discounted staff car parking and dry cleaning
• Fully laundered uniform before each shift
• Career progression
• Discounts at our outlets
• Free trips for you plus one as many times as you like up the Sky Tower

You'll get to be a key part of our fun team who work hard for our guests. As an employer, we actively encourage your career development and expect our leaders to play a big part in developing their teams.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.