Assistant Shop Manager

Assistant Shop Manager - Waipuna Hospice

• Retail that touches lives
• Part time hours: 31 hours per week (Sunday - Wednesday)
• Join our warm and welcoming Mount Maunganui charity shop

At Waipuna Hospice, we’re all about delivering compassionate end-of-life care across the Western Bay of Plenty. Our goal is to deliver a responsive, compassionate, and person-centred care to individuals living with life-limiting illnesses, which is often in their homes. We also have a welcoming inpatient unit in Te Puna for those who need extra support.

We’re a charity powered by passion, courage, teamwork, and community spirit. Our funding is made possible by our fundraising heroes, and our busy charity shops with partial support from the government.

If you're looking for a role within a caring team where every day, your work helps support others when they need it the most - this is the place for you. Come join us!

About The Role

As Assistant Shop Manager, you’ll play a key leadership role in a high‑volume charity retail environment - working alongside the Shop Manager to ensure the shop runs efficiently day to day. In this fast‑paced environment, efficient stock flow and pricing, visual merchandising and customer care are all critical to optimising funding for our vital community work.

This hands‑on role, in a dynamic, 7-day work environment will suit a leader who enjoys being on the shop floor, juggling priorities, and keeping momentum high. The shop is supported by paid staff and volunteers and you’ll create a positive, inclusive team culture where people feel valued, supported, and clear about expectations - even on the busiest days.

The key tasks of the position include:

• Managing day-to-day operations of the shop and supporting the Shop Manager
• Stock management including presentation, creative merchandising, pricing, and storage
• Management of volunteers to ensure a smooth workflow
• Generating appeal and demand of donated goods to increase revenue growth
• Ensuring legal and organisational requirements are met
• Enhancing the profile of Waipuna Hospice

The hours are Sunday 9.00am - 4.30pm, Monday, Tuesday and Wednesday 8.00am - 4.30pm

Additional hours may be required from time to time to cover annual leave and sickness.

ABOUT YOU - Who We’re Really Looking For

You are a people‑first manager with a solid retail background who thinks creatively, works collaboratively and solves problems rationally. You might come from mainstream retail or charity retail - what matters most is you have the skills to hit the ground running.

Do you have the 5 x A+ attributes?

• Attitude: can-do!
• Able: physically fit.
• Approachable: great interpersonal skills, a relationship builder.
• Achiever: supports and develops performance to grow revenue.
• Appreciative: of all things pre-loved and a passion for sustainable consumerism

Our ideal candidate for this role would have.

• All five A+ attributes
• Proven relevant experience in a retail environment
• Confidence working with and supporting volunteers
• A strong sense of purpose and connection to community values
• A practical approach to achieving results through others
• A positive solution focused team player with a can-do attitude
• Creative flair with an eye for merchandising and display creation

What We Offer

• A fun, supportive, values‑driven organisation
• Excellent working conditions
• Staff wellness programmes because we care about our people
• Ongoing professional development (we want you to grow)
• A competitive remuneration package
• Discounts to local dentists, pharmacies, and health insurance
• Free onsite parking

THE WAIPUNA WAY

Our Purpose: To champion equitable end-of-life care for our communities.

Our Vision: A world where there is compassionate end-of-life care for all.

Our Values

We are inclusive IKotahitanga

Everyone matters

We are courageous IKia Mānawanui

Be brave

We make it simple IKia Ngāwari

Make it easier

We are guardians IKaitiakitanga

Caring about today and tomorrow

COME AND JOIN US

We are committed to working with local Iwi and promoting equity and inclusivity across the organisation in support of our values. We welcome applications from diverse backgrounds and cultures.

Waipuna Hospice acknowledges and respects individual diversity and spiritual needs, ensuring a safe and supportive environment. In your application we want to see the real you, share your story and become part of ours.

TO APPLY

If you're ready to join a dynamic team and make a real difference, apply now! Our application process might include interviews, job testing, reference checks, and pre-employment screening (we want to make sure you're as awesome as we think you are!).

We will review applications as they are received and may progress candidates prior to the closing date. Applications close

5 June 2026, however, we encourage early applications as the position may close sooner if the right candidate is identified.