Supervisor - Charter Operations

Go Bus

Reference number: 0

We have an exciting opportunity for a motivated and hands-on Supervisor to join our team at our Tasman Road Depot in Hamilton. This is a key role at the heart of our Charter operations, where you’ll help ensure services run smoothly, safely, and on time every day.

You’ll take ownership of coordinating day-to-day charter operations, supporting drivers, and delivering a high standard of service to our customers. From rostering and fleet allocation to building strong client relationships, you’ll play a vital part in both operational performance and business growth.

Key responsibilities include

Overseeing the smooth and punctual delivery of all Charter services
Managing driver rosters, fleet allocation, and day-to-day operational requirements
Leading, supporting, and developing a team of drivers
Handling charter enquiries, quoting, and building relationships with customers
Investigating incidents, complaints, and customer feedback, ensuring timely resolution
Maintaining compliance with safety, regulatory, and company standards

This is a varied and fast-paced role where no two days are the same. You’ll need to be comfortable juggling multiple priorities, responding to challenges as they arise, and stepping in where needed — including occasional driving duties. You’ll also participate in a rotational weekend and after-hours on-call roster to support drivers when required.

About you

Proven experience in operations, transport, or a customer-focused environment
A practical, people-focused leadership style with strong communication skills
Highly organised, with the ability to manage competing priorities effectively
Strong attention to detail and confidence using Microsoft Office
A Class 2 & 4 licence with a P Endorsement would be an advantage

If you’re looking for a role where you can make a real impact, lead from the front, and be part of a supportive and dynamic team, we’d love to hear from you.

Apply today and help keep our communities moving.