Customer Service Representative

In the moment, for the future

At Genesis, care shows up in so many ways. We’re a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued. Whether you’re just starting out or bringing experience with you, you’ll find a team that lifts you up and helps you thrive. If you’re looking for a workplace where wellbeing, belonging and growth are part of the DNA, you’ve found it.

What You’ll Do

We’re excited to welcome new Customer Service Representatives to our team based in our modern Hamilton Central office.

In this structured, fast-paced role, you’ll be the first point of contact for Genesis customers, delivering outstanding service while also supporting customer growth through both inbound and outbound interactions. You’ll handle customer enquiries, process transactions and provide advice— all while working as part of a collaborative, high-energy team.

To set you up for success, we provide comprehensive paid training and on-the-job support. You’ll work 40 hours per week, Monday to Friday between 8am and 6pm. Paid training is scheduled to commence on 3rd July. You'll recieve a great starting salary of $60,300. Once you’re established and performing confidently in the role, hybrid working arrangements may be discussed.

Some Of Your Key Responsibilities Will Include

• Handle customer enquiries and transactions efficiently and professionally.
• Deliver quality service to maximise satisfaction and retention.
• Support sales through confident, customer-focused conversations.
• Build strong relationships and contribute to a supportive team environment.
• Identify improvements to enhance customer experience and efficiency.
• Process requests per procedures and compliance.
• Accurately record interactions and actions in systems.
• Contribute to a high-performing, supportive team environment.

What You’ll Bring

You’re someone who enjoys working in a structured environment, takes pride in doing things properly, and stays focused even when things get busy. You’re motivated by achieving clear goals, learning new skills, and delivering consistent results for customers.

You’ll Also Bring

• Strong customer focus with the ability to listen, clarify needs and respond appropriately.
• Confidence using multiple systems while maintaining accuracy and attention to detail.
• Clear, professional written and verbal communication skills.
• The ability to stay calm and objective during challenging customer interactions.
• A reliable, accountable approach to meeting commitments and following processes.
• A positive, resilient attitude and openness to feedback with a desire to keep improving.

How We’ll Help You Thrive

At Genesis, we know that every moment matters – it’s not just about the mahi today, it’s also all the other benefits that set you up for a thriving future.

Some Of Our Benefits Include

• Southern Cross medical insurance, plus life, trauma and income protection insurances.
• Electricity and gas discounts and an extra 20 Power Shout hours per year.
• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.
• Paid training and ongoing development opportunities.
• Flexible working options once established in the role.
• Annual wellbeing allowance, Best Doctors access and a range of wellbeing initiatives.

We’re proud of our inclusive, supportive culture and committed to creating a workplace where everyone can be themselves and succeed.

Ready to join us?

A role with purpose. A team with heart. A place where you can be yourself and do your best work — all while helping customers every day. If you’re ready to take the next step and grow your career with Genesis, we’d love to hear from you. This could be your moment – apply now!

NOTE: If you’ve applied for a CSR role with us within the past 6 months and were unsuccessful, your application won’t be considered in this recruitment round.

Everyone’s journey is different

At Genesis, we understand that everyone has unique needs and experiences. We’re committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully, please let us know — we’re here to support you every step of the way.