Personal Banking Consultant

At ASB, we’re focused on delivering outstanding customer experiences through innovative, personalised and convenient solutions — and our Advice Centre network is at the forefront of this transformation.

Ready to bring your home lending expertise somewhere it can make a real difference? Join our Whangārei Advice Centre and help customers move forward with confidence — whether they’re buying their first home, refixing, investing, or reviewing their lending to better support their financial wellbeing.

Why Whangārei / Northland?

Swap congestion for coastline and community. Whangārei offers an unbeatable blend of lifestyle and opportunity — beaches, bush walks, and a strong local community, with the convenience of a thriving regional hub.

Te tūranga | The role

As a Personal Banking Consultant, you’ll exceed customer expectations with a strong focus on supporting their financial wellbeing.

We are specifically looking for someone who can confidently lead home lending conversations and deliver lending outcomes customer’s trust.

You Will

• Build trusted relationships and guide customers through lending decisions with clarity and care.
• Educate customers on banking solutions and options, resulting in convenient and innovative product and service recommendations.
• Use your experience to think on your feet, manage your day proactively, and deliver unbeatable customer outcomes.

Full-time (40 hours per week), Monday to Friday, based in our Whangārei Advice Centre, with occasional cover required at our Dargaville Advice Centre.

Ō pūkenga | About you

We’re keen to attract candidates who bring current home lending experience (or strong lending capability) and love helping customers achieve financial satisfaction.

You’ll Likely Have

• Current home lending experience, or the confidence and passion to deliver strong lending outcomes for customers.
• Be able to proactively interact with customers to identify the appropriate products and services to meet their needs
• An ability to effectively respond to customer requests, concerns, or enquiries.
• A relationship-first approach — you thrive on building trust and credibility with customers and colleagues.
• Be dedicated to meeting the expectations and requirements of internal and external customers
• Champion new ideas and drive great results

What’s In It For You

This is an exciting opportunity to be part of a changing and transforming Advice Centre network, with career pathways across different teams and locations.

You’ll be supported by a fun and inclusive team environment where we work together to accelerate progress for all New Zealanders.

You’ll Also Have Access To

• Competitive market salary
• Exclusive Staff Banking Benefits
• Life and Income Protection Insurance
• Strong professional development opportunities

Me pēhea te tono | How to apply

For additional information please see the attached Position Description, and to apply please submit your application online.