Customer Service Manager

Job Title: Customer Service Manager

Company: Sharp Limited

Location: Hamilton

Employment Type: Full-time, Permanent

Hours: Minimum 30 hours per week

Pay Rate: $30.00 – $35.00 per hour (depending on experience)

About the Company

Sharp Limited, is a cleaning company operating in Waikato, mainly in Hamilton and

surrounding areas. We pay attention to detail with every job and deliver excellent

customer service. Due to ongoing operational requirements, we are seeking an

experienced Manager to lead our team.

About the Role

The Customer Services Manager is responsible for the day-to-day running of our

business, including the rostering, training, and coaching of team members, delivering

excellent service to ensure high levels of customer satisfaction, creating business

strategies to attract new customers, preparing sales reports and monitoring inventory

levels on new stock. This role is ideal for a passionate, hard-working individual, with a

commitment to high standards and an interest in learning and developing their skills in

our organisation.

Ideal candidates should have at least two years of relevant work experience in the

cleaning industry and/or a relevant qualification at level 4 and above. This is a full-time

permanent position. Minimum working hours of 30 per week. Wage rate will range

between $30 to $35 per hour depending on prior experience and/or qualification.

Key Responsibilities

• Plan, coordinate, and oversee daily business operations to ensure efficient service

delivery.

• Develop and implement effective customer service procedures and standards.
• Monitor staff performance and provide training and support to ensure service

excellence.

• Manage rostering, labour costs, and staff scheduling to maintain productivity.
• Oversee inventory control, stock ordering, and supplier coordination.
• Handle and resolve customer complaints and feedback promptly and

professionally.

• Maintain compliance with company policies, brand standards, and New Zealand

health, safety and hygiene regulations.

• Monitor sales performance reports, and support budgeting and cost control

activities.

• Support marketing, local promotions, and community engagement activities.
• Recruit, train, and supervise team members to build a strong and motivated

workforce.

• Drive continuous improvement initiatives to increase efficiency and customer

satisfaction.

• You may be asked to provide a drug and alcohol report.

Skills and Experience Required

• Minimum 2 years of relevant industry experience, OR.
• Relevant qualification at Level 4 or above.

• Strong leadership, communication, and organisational skills.
• Knowledge of health and safety requirements.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused approach with attention to detail.

What We Offer

• Competitive hourly pay based on experience.
• Ongoing training and development.
• Stable full-time permanent employment.
• Opportunity to work with a well-known international brand.

How to Apply

If you are a motivated and experienced professional with a passion for customer service,

please apply online with your CV and a brief cover letter. Please ensure that you provide

copies of your relevant qualifications and confirmation of relevant work experience at the

time of applying or else your application will not be considered. Only shortlisted

applicants will be contacted.