ICT SUPPORT TECHNCIAN

Tech 13 Limited


Date: 15 hours ago
City: Whangarei, Northland
Contract type: Full time
We are seeking one customer-focused ICT Support technicians to join our team full-time. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $27 -$30 per hour depending on experience. You will work a minimum of 30 hours and a maximum of 50 hours a week. The job will be based on any of our store in Whangarei region.

You will be responsible for:
  • Install or configure software and driver on devices.
  • Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
  • Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
  • Attentive at the front desk to make new tickets and assist in sales support.
  • Provide excellent customer service to customers physically as well as over phone support.
  • Resolve customer issues and concerns in a timely and efficient manner.
  • Continuously improve your knowledge of our products and services.
  • Ability to multitask and manage multiple customer interactions simultaneously.

A successful applicant will:
  • A team player
  • Minimum two years of experience or minimum level 4 qualification in IT, electronics or any related field
  • Must be able to work on the flexible roaster
  • Have good communication and customer service skills
  • Basic computer skills and experience with customer service software

We offer a competitive salary, as well as ongoing training and professional development opportunities.

To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications.

We look forward to reviewing your application and potentially welcoming you to our team!

Post a CV