Underwriting Assistant/Office Assistant

About DUAL

DUAL New Zealand is a Lloyds managing general underwriting agency focused on providing innovative insurance solutions for Financial Lines, Liability, Cyber, Property and Motor products. We're a company committed to having fun at work while getting the job done. As a company we're known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events.

About the role

We're looking for a motivated and detail-oriented Underwriting Assistant/Office Assistant to join our Underwriting Support team in Auckland. This hybrid role offers a dynamic mix of responsibilities, providing critical administrative support across underwriting processes while also assisting with general office tasks. If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is a great opportunity to contribute to a supportive and collaborative team.

This role will see responsibility for:

• Triage/Filing/Workflow organisation of the DUAL Shared Mailbox
• Processing outstanding SME business to ensure all business is up to date
• Assisting with back dated filing to internal systems to ensure that all files are up to date
• Issuing timely and accurate policy documentation and liaising with Brokers if closings are incorrect
• Ensuring Mid-term adjustments, Endorsements, Renewals and New Business closings from the broker match terms given by the Underwriter prior to processing
• Clearing Pending Cash report in timely manner and report to Manager on outstanding items
• Receiving all reception calls, fulfilling any requests and redirecting calls where necessary
• Office Mail-directing any mail to the correct place/person
• Accommodating all external visitors (greeting, providing refreshments etc.) and setting up meeting rooms as needed
• Arranging Couriers where necessary

About you

As a strong communicator with a passion for customer service you will be confident in providing quality service to DUAL's clients in a timely manner. With a background in insurance or administration you will also demonstrate a strong attention to detail and excellent organisational skills.

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

What you might not expect…

At DUAL we value work/life balance, health and wellbeing, family and giving back, which is why our benefits are reflective of this. We provide employees with a competitive salary and benefits, which will be flexible and dependent on the successful candidate's individual skills and experience.

Our culture: people first

Our core values dictate how we live and work. We're a group with independence and people at its heart and we're a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we're on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

Get in touch

To find out more about DUAL New Zealand including who we are, what we're up to and what we're about, head to the DUAL New Zealand website or visit us on our LinkedIn page.