Customer Services Administrator

Te Whare Wānanga o Awanuiārangi offers the highest standards of tertiary education from certificate to doctorate levels, including programmes for international scholars of indigenous studies.

This is an exciting time to be part of Māori and indigenous scholarship, and our success relies on the excellence of our people and our connection to the communities that we serve. We offer a stimulating teaching, research and professional working environment in one of our three campuses: our main campus in Whakatāne, Tāmaki Makaurau (Auckland) and Wairoa.

We are seeking an experienced Customer Services Administrator with excellent customer service skills, previous experience administering a database system, and ideally previous administration experience within a tertiary organisation.

In this role you will contribute to providing high quality customer services to our tauira (students), managing customer queries and supporting internal customers including Academic Registry staff (Receptionist). Specifically, you will manage and resolve all customer queries across multiple channels (walk-ins, phone, email, website, and Dynamics platform), and provide oversight of the enquiry lifecycle, with a focus on improving conversation rates from enquiry to enrolment.

Applicants who have the following are encouraged to apply:

• Minimum Level 4 qualification in Business Administration, Customer Services, or related field and/or

• At least 2 years previous customer or administration experience .

• Experience with student information systems and enquiry management, preferably in a tertiary environment.

• Proficiency with Office 365 products and CRM platforms.

• Excellent interpersonal and communication skills.

• A current, unrestricted private motor vehicle licence.

Knowledge of tikanga Māori and the ability to korero Te Reo Māori is desirable, or open to learning. We offer a supportive working environment and welcome candidates from all backgrounds to apply.