Dealer Support Manager

Your new opportunity:

We are on the search for an enthusiastic individual who is able to bring their strong industry experience and knowledge of effective aftersales strategies to our newly created role of Dealer Support Manager. Reporting to the National Aftersales Support Manager, this is a unique role to make your own.

Why Join Us

?Penske New Zealand is driven by our goal to become a high-performance organisation, and an employer of choice representing a Tier 1 truck brand. Along with three state-of-the-art branches (located in Auckland, Tauranga and Christchurch), we have an extensive network of sixteen dealers; ten based throughout the North Island, and six in the South Island. Our branches and dealers work closely together to provide comprehensive parts and service support to our valued customers

.
What You’ll

DoAs Dealer Support Manager, you’ll step into a pivotal role in supporting our Dealers and ensuring they are meeting the high standards that the Penske brands represent. You will be responsible fo

• r:Regularly analysing dealer performance and aftersales penetrati
• onImplementing and maintaining a Dealer Standards Programme across the netwo
• rkProviding strategic support in relation to parts coverage, technical training, tooling and promotional activiti
• esPreparing new and monitoring existing Dealer Agreemen
• tsAnalysing the network, and identifying new locations / replacement locations as requir
• edConducting regular Dealer visits to provide support on process improvements and implementation of best practi
• ceAssisting Dealers with corporate signage and marketing requiremen
• tsPreparing corporate presentations and delivering to a wide audience including current and prospective Dealers and their sta

ff
About y

• ou:Have established connections in the heavy transport sect
• or.A deep understanding of the industry’s challenges and opportuniti
• es.Strategic and operational expertise in a branch or operations management ro
• le.A proven track record in similar rol
• es.Strong self-motivation negotiation, and analytical skil
• ls.Commercial acumen and business awaren
• essExposure to a national dealer network, with experience in dealership/distributorship operations (sales, service, part
• s).A strong technical background and knowledge of warranty process
• es.A natural ability to coach, mentor, and train othe
• rs.Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Ca
• re.The ability to travel regularly (approx... two weeks per mon

th)
Why Choose Team Pen

ske?Our Purpose “We deliver powerful solutions through people, products and partnerships to make a difference” captures the reason why we are in business. We know that it is our people who are at the heart of our success and our values of ownership, passion, teamwork, integrity and care define how we do business and the type of people we want on our team. In addition to this, we want to make our employees have everything they need to do a great job; that is why as well as a great work environment, we offer the following benef

• its:Accredited Training & Development Progr
• ams;Commitment to providing the highest levels of safety, technical and leadership train
• ing;Competitive Remuneration and incenti
• ves;Reward and Recognition Progr
• ams;Penske Power Up – one paid off day per year to use as you cho
• ose;Employee Referral Program – generous employee referral f
• ees;Employee Assistance Prog
• ram;Family Friendly Benefits including Paid Parental Le

ave.This is more than a job – it’s a career-defining opportunity to shape the future of our dealer network and our ongoing market penetration. This is a permanent role, working 45 hours per week Monday to Friday. We are flexible for this position to be based at any of our three branches. Apply

now!Be ambitious. We

are.Apply

Now!
We value and embrace diversity, equity and inclusion in everything w

e do!If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those are culturally and linguistically dive

rse. Require reasonable adjustments to the recruitment process? Please let us