Campus Care Assistant - Security

Job Description: CampusCare Assistant
To support the Campus Services portfolio through the delivery of

Position Purpose:
operational services to the campus. Specifically focusing on security,
parking and traffic, while supporting the wider CampusCare team with
additional day-to-day tasks such as cleaning, waste management,
portering, mailroom, room set up, event support etc, and thereby achieve
positive campus experiences for our staff and students.

Department: Estates Management - Operations

Location: Auckland

Reports to: Emergency and Security Lead

Responsible for: Nil

Delegations: Nil

Job Title: Assistant - Facilities

Key relationships: Internal External
Campus Services staff Contractors
Service Desk staff External clients (e.g. Events)
Other Staff and Students

Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.

We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.

Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.

We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded

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on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.

About this area The Estates Management team is focused on maintaining and operating
the amenities, buildings and grounds of Massey's three campuses. It also
runs the Capital Projects (building related) for these campuses. The team
is made up of about 120 members who all play vital roles in ensuring a
positive student and staff experience. This role supports teaching and
research outcomes by ensuring that the Campus facilities and services
meet the needs of the University community.

Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that
demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and interdependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University's health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

At Massey we are future-focused, results-oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support the achievement of

University objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.

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• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities
Complete regular patrols of all Massey University environs to ensure that a

Physical Patrols and
safe and secure environment is provided for all users of the sites and to

Security functions
ensure that all Massey University security and traffic regulations are being

adhered to.

• Document and record incidents and events as required.
• Regular monitoring of CCTV and Access Control systems
• Complete regular security patrols of campus sites, by foot and vehicle,

to ensure all users and property are safe and secure.

• Respond to requests for assistance in a timely manner.
• Respond to building alarm activations in a timely manner
• Stop, identify and question any unknown or suspicious persons within

the University environs.

• Report any damage to security infrastructure as soon as possible.
• Implement the parking enforcement process in a fair and equitable way

to enforce the University parking regulations and procedures.

• Complete regular traffic patrols of both sites to ensure all Massey

University and New Zealand Road Traffic Regulations are being adhered
to. ( Manawatu Campus)

As appropriate to the Campus circumstances.
Parking and Road
Infrastructure • Assist with the installation of road signage, including road marking, and
Maintenance provide general maintenance of electronic and mechanical parking

devices situated on the Manawatū and Wellington campuses.

• Install vehicle counting devices as required.
• Installation, removal, and maintenance of road signage.
• Assist with road marking services for campuses as required.
• Changing batteries, replacing paper, and cleaning ticketing machines as

required.

Health & Safety

• Comply with all relevant legislation and University Health and Safety

policy.

• Ensure that vehicles are used in a manner that is consistent with all

relevant university Health and Safety policies and procedures and
reports any maintenance issues in a timely manner.

• Identify and report incidents and near misses appropriately and engage

in routine monitoring and identification of hazards in the workplace.

• Demonstrate appropriate care and concern for the health and safety of

self, campus population and visitors at all times.

• Contribute to emergency management preparedness and provide

support to the campus Incident Management Team as directed and
when required.

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• Assist in the response to all on-campus emergencies, incidents and

events in a manner that is professional, proactive and supports the
policies and procedures of Massey University.

• Be available to render first aid as required to all campus users.

• Provide support to emergency services on campus.

• Provide support to Emergency Warden in the discharge of their

duties.

• Assist with crowd control as required.

• Ensure all fire exits and egress paths are free of obstruction at all times

within the predetermined building areas.

The CampusCare team operate as a generic support team and members can
Servicing the

be expected to perform any of the following duties. Individuals may have
Operational needs of

particular specialisations or skill sets and may therefore have more focus on
the campus

a particular set of tasks than their colleagues.

• Support the delivery of a range of functions (including but not limited

to) security, emergency wardens, cleaning, waste disposal, recycling,
confidential waste, mail sorting & delivery, logistic support, pest
control, emergency management, and event support.

• Work closely with internal staff and/or contractors in the successful

delivery of Campus Services outcomes.

• Contribute to the sustainability of the campus including adherence to

any requirements of recycling activities and waste disposal and practical
monitoring of unnecessary energy use.

• Lock and unlock rooms and buildings as required and as directed.
• Maintain the campus environment by reporting any incidents of fly-

tipping, damage, vandalism, maintenance and repairs to the
Operational Support team in a timely manner.

• Check general teaching spaces on a weekly basis and at the beginning

of each semester for the following:

• cleanliness, general damage, furniture set up
• ensure egress routes and entrances/exits are clear and

unobstructed

• ensure correct furniture and teaching supplies are present and

relocate/replenish as required

• clean whiteboards if required
• Review the condition of significant campus entrance and wayfinding

signage and wash and clean as necessary.

• Undertake regular utility meter readings.
• Provide support and assistance to university staff, students and tenants

on campus with a range of tasks including the relocation of furniture
and equipment using a combination of in-house staff and removals
contractors.

• Support furniture movements and tasking from the MUTU system.

Dismantle/reassemble furniture, when required and appropriate,
assembling flat pack furniture and installing and removing whiteboards,
pinboards, shelving units etc to a high standard.

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• Review noticeboards and facilitate the removal of any expired,

offensive or unapproved material in a timely manner as requested by
the Manager Campus Services or Supervisor – CampusCare.

Customer service • Provide all Massey University users with an effective and efficient

service that allows them to enjoy their time on our sites, in a safe and
secure manner.

• Provide all users of Massey University sites with assistance as and when

required in a timely, courteous and helpful manner e.g. provide
information regarding locations of departments and sections, minor
vehicle problems, etc

• Take a proactive approach to assisting users.

Events • Participate in and assist with the delivery of university and
departmental events and conferences including deployment of in-

house staff to assist with setting up and dismantling for major functions

including but not limited to graduation, exams and University Open
Days.

• Where required, support events through the provision of security and

traffic management services.

• Take a proactive, timely, courteous and helpful manner to assisting

users.

• Provide oversight of approved Traffic Management Plans.

• Adhere to relevant legislation and University policy.

• Provide assistance with crowd control as required.

As appropriate to the Campus circumstances.
Locksmithing

• Cutting and allocation of keys, maintenance, and repairs as directed by

the Supervisor – CampusCare

• Provide support in changing locks.

Business systems • Operate and support the relevant University’s business systems such as,

but not limited to, Maximo, intruder alarms, duress alarms, security
cameras, bully bollards and traffic barriers and any other system.

• Adhere to procedures.
• Operate the software and equipment in a professional manner.
• Retain confidentially.
• Report all faults and concerns in a timely manner.

General • Undertake other tasks and duties as directed and when required.

• Assist the New Zealand Police with properly authorised and presented

enquiries.

• Administration of keys.

Qualifications and Experience

Qualifications:

• Current clean manual car Class 1 driver’s licence.

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• HT licence or the ability to achieve this within 6 months of

commencing employment if requested to do so.

• Forklift licence and OSH certificate is desirable.

• Certificate of Approval under the Private Security Personnel Licensing

Authority,.

• Current Traffic Control qualifications or the ability to achieve this

within 6 months of commencing employment if requested to do so.

• Current First Aid certificate or the ability to achieve this within 6

months of commencing employment.

Experience: • 5+ Years of experience as a security officer

• Experience within the facilities management sector in a hospital or

educational setting is desirable.

• Emergency management, civil defence and/or security are desirable.

• Previous experience in a trade-related role is desirable.

• Demonstrable experience working with customers is essential.

• Previous experience cutting keys would be desirable.

Capabilities - Behaviour

Communication • Conducts discussions in a respectful manner, that are sincere and fully

Essential expressed.

• Develops a clear, complete understanding of needs and problems through

careful listening, probing, reflecting, and summarising.

• The ability to communicate clearly and concisely with staff and managers.
• A positive attitude to workplace safety and a good knowledge of safe

working practices.

• Self-motivated and committed to continuous improvement.
• Ability to build positive relationships with customers.
• Ability to work with concern for order, timeliness, quality, and accuracy.
• The ability to work well with other members of a team yet work

independently.

• Proactive, innovative, decisive, and adaptable.
• A commitment to following the University's Policies, Procedures, and

Regulations.

• Effective organisational skills.

Manual handling, • Physically fit and able to walk long distances across campus and on
fitness, and undulating terrain and up and down stairs.
flexibility • Able to lift heavy items, e.g., desks, chairs, filing cabinets, and wheelie bins.

• Must be willing and able to work outside of set hours. Essential
• Must be available to participate in a rotating roster between the hours of

7am and 5pm.

Interpersonal • Establishes and maintains credibility and appropriate confidentiality with
Skills stakeholders

Essential • Able to influence internal and external stakeholders, building constructive
working relationships.

• Identifies and addresses potential issues with stakeholders.

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• Contributes as a member with multiple teams that span function, issue,

location

• Establishes and maintains productive working relationships with key

stakeholders internally and externally.

Continuous • Adjusts current working processes or adopts new approaches in response
Transformation to changes in the business environment.
Essential • Communicates and analyses assumptions about a particular issue with

colleagues to gain new perspectives or more effective solutions.

• Explains lessons or experiences learned from mistakes and failures as well

as successes.

• Seeks challenging opportunities or assignments to grow and develop one's

own knowledge, skills and abilities.

• Implements new systems, procedures and tools efficiently when changes

occur in the work environment.

Results • Takes responsibility for escalating issues that impact on planned work and
Orientation outcomes.

• Able to track and complete agreed work in planned timeframes. Essential
• Documents how results were obtained to support knowledge transfer and

best practices.

• Helps others drive tasks to completion as appropriate.
• Maintains focus on critical work standards and expectations.

Priority Setting • Works with others to re-prioritise work and reschedule commitments as
necessary.

Essential

• Demonstrates an expectation that there will be ongoing shifts in demands

and priorities.

• Responds to shifting priorities while maintaining progress of regularly

scheduled work.

• Addresses potential conflicts that impact current delivery commitments.

Service Excellence • Responds to unexpected stakeholders requests with a sense of urgency
Essential and positive action.

• Able to respond to common stakeholder queries and problems or escalate

if required.

• Provides a quality of service that stakeholders describe as excellent.
• Provides a level of customer centric service excellence that contributes to

the departments objectives.

• Provides direct service to internal or external stakeholders.

Problem Solving • Helps to analyse risks and benefits of alternative approaches and obtain
Essential decision on resolution.

• Uses initiative to develop alternative techniques for assessing the accuracy

and relevance of information.

• Identifies specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each

involved stakeholder.

• Have a good understanding of their obligations under the health and safety

Compliance & at work act 2015.

Health and Safety • Have experience with both writing and reviewing Risk Assessments.

Essential • Ensure all works undertaken meet applicable statutory and legal
compliance obligations.

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Computer • Familiarity with and ability to use the standard Microsoft suite (Outlook /
Literacy Word / Excel) is essential.

• Prior experience with Asset Management Systems is desirable. Desirable

Self-management • High personal standards.

• The ability to work well with others, including staff, students, the public,

Essential and a variety of cultural groups.

• Is well organised and meets agreed standards of service.
• Works with integrity.
• Demonstrates a can-do attitude and is solution-focused in all work.
• Has concern for order, timeliness, quality, and accuracy.

Pre-employment checks

Essential • Requirement to pass a Pre-employment Health Check.

• Requirement to pass a Criminal and Traffic Convictions Check

performed by the Ministry of Justice

• Requirement to pass a safety check in accordance with the Vulnerable

Children Act 2014 and the Vulnerable Children (Requirements
for Safety Checks of Children’s Workers) Regulations 2015 is required.
Part of this process includes a requirement to pass the police vetting part of

the safety check.

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