Student Services Coordinator

Student Services Coordinator Auckland Campus At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams Are you ready for a dynamic role in a truly international environment? As a Student Services Coordinator, you will support our students upon arrival to our campus to ensure a smooth transition into life abroad and continue to be a ‘go-to’ person during their study abroad program. You will assist students daily on campus, ensuring they receive the best customer service and support during their stay with us. As a Student Services Coordinator you are part of the Student Services Team, reporting directly to the Student Services Manager Your key responsibilities will include:

• Customer Service: Create a lively atmosphere on campus, delivering excellent customer service and creating a safe space for students to come to with questions and concerns.
• Quality Administration: Review and confirm all student bookings in the internal system; prepare student visa documents; and coordinate student arrivals and departures with external suppliers.
• Safeguarding: Take responsibility for the health and safety of all students, always adhering to EF policy and procedures during risk assessments and emergency situations
• Teamwork: Liaise with EF Sales Offices in over 50 countries worldwide and oversee administrative tasks related to all Auckland campus student bookings.
• School Spirit: Attend and assist the campus team with large events, including Graduation Ceremonies.
• Upholding School Policy: Ensure the EF Student Code of Conduct and local laws are followed at all times, informing the management immediately of any misconduct.
• Ad Hoc Admin and Front Desk support: Participating in the school Emergency Phone roster; Handling direct sales enquiries, including walk-in sales and course extensions; Assisting with the issuance of Letters of Acceptance (LOA), and other visa/booking documents, etc.,

What We’re Looking For:

• Full fluency in English (reading, writing, speaking)
• All additional languages are a plus!
• Someone who is approachable, friendly, and handles challenges with positivity!
• Detail-oriented with a ‘can-do’ attitude
• Experience living, working, or studying abroad is a plus!
• Full working rights in New Zealand

What EF offers:

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello: a premium Language Learning App
• Tuition Reimbursement for continued Education
• Exciting opportunities for domestic and international career advancement within 2-3 years
• And much more…

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe Ready to make a difference while having fun? Apply now! About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable

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