Adviser Partner Manager

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

• Free health, life, income protection insurance + discounts for family
• Join a supportive and dedicated team where you can develop and enhance your career
• Great offices located in Auckland's CBD
• Hybrid work environment with the flexibility to work from home and the office
• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents
• Fitness incentives
• Short term incentive programmes

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance. We believe the 'status quo is death' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our 'future state' strategy. Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

About the role | He Aha Te Tūranga

As the Adviser Partnership Manager, you'll be responsible for nurturing and growing relationships with our network of adviser partners. Representing nib's adviser channel, you'll promote our health and financial wellbeing proposition, ensure high levels of adviser engagement, and help drive better outcomes for our members.

This role is dual-focused, combining relationship management with critical adviser support functions. From complex adviser setups and onboarding to responding to escalations and supporting system processes, your contributions will help deliver exceptional service and seamless experiences for our advisers and their clients.

Key responsibilities

• Build strong, ongoing relationships with assigned adviser partners through proactive engagement and regular contact
• Provide tailored support that aligns with each adviser's goals, helping them grow sustainable businesses and deliver high-quality advice
• Respond to adviser enquiries and escalations, coordinating with internal teams to resolve issues effectively
• Manage adviser onboarding, new agency setups, and commission changes with accuracy and efficiency
• Assist Senior Adviser Partnership Managers with complex adviser support and Salesforce/BOA system tasks

About you | Ko Wai Koe

• Strong relationship management experience, with the ability to communicate and influence effectively
• Background in customer service and/or operational roles in financial services or other regulated industries
• Skilled at simplifying complex concepts and presenting them clearly to a wide audience
• Excellent verbal and written communication, organisation, and problem-solving skills
• High attention to detail and understanding of the links between processes, systems and data
• Comfort discussing health, wellbeing, and financial protection concepts
• Self-starter with a positive, proactive mindset and commitment to continuous improvement

If you're ready to step into a role that will challenge and reward you on a daily basis and provide an opportunity to build on your career, then please apply today!

We embrace an inclusive working environment. We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.

www.nib.co.nz