Sales Support Team Lead - mat cover until September 2026

• Fixed term contract - mat leave cover with an August start to September 2026
• Are you an experienced people leader with a coaching leadership style?
• A fixed term role where your contribution will make a difference
  
  

In this fixed term contract, you will report to our Sales Support Manager. You will lead a team of over 10 staff including through one of our busiest periods - Back to School. Where we sell education supplies to schools and caregivers for the following school year.

We understand that this is a fixed term role, but our people's development is a priority, so we are looking for an experienced leader who knows how to coach to support the team and to get the best results from people. You will be passionate about supporting the development of our people, while bringing a fresh optimisation lens to your work and our processes.

As the engine room behind our sales environment, the aim of this multifaceted department is to provide administration and customer support to both your internal stakeholders (our sales teams) and our external business customers. Streamlining processes while ensuring that accuracy is never compromised - this role suits a customer focused, analytical solution finder - who understands how to lead and motivate people in order to create change!

Motivate our people and strengthen capabilities - help create purposeful change for our people and processes during one of our busiest periods of the year.

Key Responsibilities Are

• Operational Excellence
• Deliver results by matching Sales Support team resources and priorities to Sales strategy
• Drive accurate, timely measurement of results and Sales Support team member performance
• Ensure the provision of best practice reporting and insights through collaboration with Data, Analytics & Integrations team and Commercial Business Partners
• Monitor and allocate workflows and accountabilities across the Sales Support
• Optimise effectiveness and efficiency in Sales Support processes by driving improvements
• Ensure the availability of relevant resources, technology and knowledge so that teams-members can provide accurate, timely, specialist support to OfficeMax customers and Sales teams
• Leading the Sales Support teams
• Execute recruitment, onboarding, performance management and other key People and Culture processes to a high standard, to ensure continuity and quality of engagement, skills and capability in the Sales Support team
• Develop and coach the performance and behaviours of Sales Support teams-members to optimise individual and team success
• Manage staff resourcing requirements including Leave, absences, and statutory requirements to ensure continuity and adequate resourcing
• Drive quality interactions between customers and salespeople through feedback and quality management processes
  
  

What You Will Bring

• 3+ years Sales Support leadership experience
• A proven track record of lifting team commitment and capability
• Commitment to customer satisfaction
• Commercial Acumen
• Understanding processes and systems
• Knowledge of CRM / ERP systems
• Empathetic and adaptable interpersonal skills
• Project management experience
• Strong analytical and problem-solving skill
  
  

People and Culture

• Develop your skills with a personalized development plan
• Free parking onsite
• Great people! A business you can be proud to work for!
  
  

Our brand is deceiving. When you think OfficeMax, you think office and stationery products. And sure, that is what we sell - but we are more solutions focused, more customer centric, and more about supporting and partnering with our customers and suppliers, than what you may assume.

As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will. Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide. Opportunities are endless and as a business, we are prepared to evolve.

OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent. We are successful because we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.

We have a focus on growth - for our people, our solutions, and our customers. Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.

Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers. We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.

By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!