Restaurant Supervisor

Join our busy Japanese restaurant as a Restaurant Supervisor! You will oversee daily front-of-house operations, lead and train staff, and ensure excellent customer service. We are looking for someone with at least 1 year experience of restaurant experience, strong communication skills, and the ability to thrive in a fast-paced environment. Knowledge of Japanese cuisine is a plus but not required.

Restaurant Supervisor – Auckland

We are seeking an experienced and customer-focused Restaurant Supervisor to join our busy Japanese restaurant in Auckland.

Key Responsibilities:

• Supervise daily front-of-house operations to ensure smooth, efficient service.

• Lead, train, and motivate front-of-house staff to deliver excellent customer experiences.

• Oversee reservations, table management, and seating to maximize service flow.

• Handle customer inquiries, feedback, and complaints professionally.

• Ensure the dining area is clean, well-presented, and set up for service.

• Coordinate with kitchen staff to ensure timely delivery of orders.

• Assist with staff rostering and scheduling to align with business needs.

• Monitor stock levels of front-of-house supplies and assist with ordering.

• Manage POS systems, handle cash, and ensure accurate end-of-day reconciliation.

• Support restaurant promotions and marketing activities, including special events.

About the Role:

• Location: Auckland

• Job type: Full-time, permanent

• Position available: 1

• Days required: 5 days/week (must be available weekends)

• Hours: Minimum 30, up to 55 hours per week

About You:

• At least 12 months of experience in a front-of-house or restaurant role.

• Strong leadership, team management, and customer service skills.

• Excellent communication and problem-solving abilities.

• Ability to thrive in a fast-paced, high-pressure environment.

• Experience with reservations, POS systems, and cash handling.

• Knowledge of Japanese cuisine and culture is an advantage but not required.

• Must be reliable, well-presented, and a positive team player.

If you meet the above requirements and are looking to join a friendly, busy team, please send your CV to [email protected]

We look forward to welcoming you to our team!