New Zealand: Area Family History Manager
The Church of Jesus Christ of Latter-day Saints
Date: 8 hours ago
City: Auckland, Auckland
Contract type: Full time
Job Description
The Family History Department (FHD) is seeking to appoint a competent Area Family History Manager, located at the Pacific Area Office in Takapuna, Auckland. This permanent full-time position reports to the Multi-Area Family History Manager for the Pacific and Philippines and serves as the primary contact for all Family History Department activities across a diverse ecclesiastical area. The role involves supporting multiple languages and cultures, in coordination with the Area Presidency (AP) and Director of Temporal Affairs (DTA), and overseeing operations such as records and field relations, camera operations, outreach, support and call centres, and FamilySearch Centres, assessment and design.
This position supports a complex area with a large number of Church members and missionaries, requiring strong leadership and cultural sensitivity. The successful candidate will help fulfill the department’s purpose— “To create inspiring experiences that bring joy to all people as they discover, gather, and connect their families – past, present, and future.”
Responsibilities
Strategic & Operational Oversight: Direct FHD operations across assigned regions and continents; Manage prioritization, negotiation, acquisition, and publication of genealogical record content; Manage the requirements for the patron assessment and design.
Stakeholder Engagement & Partnerships: Coordinate with record custodians, community organizations, and potential affiliates and sponsors across public, private, non-profit, and commercial sectors; Negotiate complex agreements with national and international organizations; Represent the department in collaboration with the AP and DTA.
Leadership & People Management: Lead and manage a team of employees and missionaries across the Area; Oversee a complex organizational structure with diverse priesthood support; Partner with HR on talent acquisition and any status changes for team members.
Program Development & Outreach: Implement outreach strategies, customer support plans, and FamilySearch Centre operations; Promote integrated solutions to ensure perpetual access to world’s records and foster vibrant global communities.
Qualifications
The Family History Department (FHD) is seeking to appoint a competent Area Family History Manager, located at the Pacific Area Office in Takapuna, Auckland. This permanent full-time position reports to the Multi-Area Family History Manager for the Pacific and Philippines and serves as the primary contact for all Family History Department activities across a diverse ecclesiastical area. The role involves supporting multiple languages and cultures, in coordination with the Area Presidency (AP) and Director of Temporal Affairs (DTA), and overseeing operations such as records and field relations, camera operations, outreach, support and call centres, and FamilySearch Centres, assessment and design.
This position supports a complex area with a large number of Church members and missionaries, requiring strong leadership and cultural sensitivity. The successful candidate will help fulfill the department’s purpose— “To create inspiring experiences that bring joy to all people as they discover, gather, and connect their families – past, present, and future.”
Responsibilities
Strategic & Operational Oversight: Direct FHD operations across assigned regions and continents; Manage prioritization, negotiation, acquisition, and publication of genealogical record content; Manage the requirements for the patron assessment and design.
Stakeholder Engagement & Partnerships: Coordinate with record custodians, community organizations, and potential affiliates and sponsors across public, private, non-profit, and commercial sectors; Negotiate complex agreements with national and international organizations; Represent the department in collaboration with the AP and DTA.
Leadership & People Management: Lead and manage a team of employees and missionaries across the Area; Oversee a complex organizational structure with diverse priesthood support; Partner with HR on talent acquisition and any status changes for team members.
Program Development & Outreach: Implement outreach strategies, customer support plans, and FamilySearch Centre operations; Promote integrated solutions to ensure perpetual access to world’s records and foster vibrant global communities.
Qualifications
- Bachelor’s degree in a related field, or equivalent combination of education and experience. Master’s degree preferred
- Minimum of 8 years of relevant work experience or postgraduate studies
- Proven proficiency across multiple functional areas, including: Marketing; Customer research; Design and Operations
- Strong operations management experience across multiple countries and languages
- Demonstrated success in people management, including hiring, performance management, and team development
- Experience managing contracts and business relationships
- Exceptional project management and cross-organizational collaboration skills
- Direct responsibility for managing all Family History employees in the Area, including: Records negotiations; Digitization operations; Indexing and record publication; FamilySearch Centres and Help Contact Centres; Marketing outreach and Patron experience assessment and design.
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