Ramp Services Manager - Auckland

Swissport


Date: 10 hours ago
City: Auckland, Auckland
Contract type: Full time
Overview

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary/Whakarāpopototanga

The purpose of the Ramp Services Manager is to lead our Ramp Services Team, including Ramp Duty Managers and Supervisors to achieve a safe, and effective working environment, meeting or exceeding service delivery standards for our key stakeholders and passengers.

Using your extensive leadership experience and transport business knowledge, you will work closely with your team, planning, observing and guiding them to achieve safe functions and schedules are met. You will have a team of operational leaders you are accountable for to drive a strong safety culture and maximising service delivery performance.

As the lead for the Ramp Services team you will have a team of Duty Managers reporting directly to you who will play a critical role in fostering strong relationships internally and externally to achieve a sustainable business, underpinned by strong team engagement and efficiencies. Strong leadership and people skills to build a confident team are required, along with a hands-on approach and the capacity to work with a team who will work on a rotating 7-day roster.

Your activities/Ngā momo ngohe

  • Support and oversee new projects and initiatives and introduction of new products and services
  • Lead and coach the team effectively fostering positive culture and actively managing individual performance including escalated staff grievances, complaints and discipline
  • Lead a culture that values equality, fairness, transparency and zero tolerance for bullying, discrimination and harassment
  • Maintain effective communication/relationships with key client representatives and airport community stakeholders with the aim of completely managing the client relationship for routine matters
  • Uphold, promote and role model Company culture, values and policies
  • Support company direction, set high standards for self and others
  • Ensure that the team have the tools and equipment to carry out their roles and ultimately drive team members to ensure Service Delivery outcomes are achieved safely and efficiently Coach and develop the customer service staff and uphold staff disciplines and adherence to Swissport, client and regulatory procedures and policies
  • Actively manage individuals’ performance including routinely reviewing logs for direct reports and carrying out one-one-one conversations and/or disciplinary meetings to address key issues
  • Recognise and reward the team for good performance and recording individual performance in logs, actively carry out succession planning activities within the team
  • Maintain effective communication / relationships with key airport community stakeholders, work to meet client expectations wherever possible, whilst using sound judgement, reasoning and strong interpersonal skills
  • Provide OH&S oversight and guidance, creating a positive safety culture that includes strong safety reporting and “Just Culture” that aims for being a generative safety culture
  • Ensure compliance with company and client procedures and regulations
  • Lead optimal operational efficiency through effective planning and management of manpower (through rosters, training, leave, etc) as well as other key cost areas and revenue capture and collection
  • Ensure airports meet performance requirements and maintain operational integrity
  • Monitor, manage and report on Airport performance, analysing Airport scorecards, proactively identity operational weakness and implement corrective strategies

Your profile/Kōtaha Matawhaiaro

  • Lead team members to meet and exceed service delivery standards and defined key performance criteria including but not limited to on time performance, safety/audit performance and labour budgets, providing training and mentorship as needed
  • Lead optimal operational efficiency through effective planning and management of manpower and equipment (through rosters, training, leave etc.)
  • Proactively monitor, manage and report on terminal performance, analysing and identifying improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination
  • Ensure facilities and equipment are presented, maintained and functional in line with Customer and Swissport standards for operational readiness
  • Compile and submit operations, performance and other relevant reports
  • Create a positive, generative safety culture across the service delivery team, including strong safety reporting and Just Culture
  • Foster an enhanced awareness of OHS, Aviation Safety and security policies with the team through regular and clear communication, observation, audits and, meetings
  • Drive collaboration and develop relationships with key stakeholders, both internal and external to deliver coordinated and streamlined client services

What We Offer/Ngā Āheinga

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
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