Systems Engineer (Level 3)

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

Based in our Newmarket office, Mon-Fri 40 hours a week, we are currently on the hunt for an experienced Systems Engineer (Level 3) with background IT Systems Integrator or Managed Service Provider.

This role is responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.

With our front line team taking care of triaging, you will service clients suited to your professional skillset, ensuring a positive experience for both you and the client.

Key responsibilities of the role include:

• Implementation of Windows Servers, Azure, Office 365, Exchange, Networks and Virtual environments

• Assisting in planning and managing roll-outs

• Providing on-site and remote support to customers

• Managing tickets, job priorities and process incoming calls, ensuring SLA's are met

• Reporting on trends in the market and within the customer base, staff progress and new initiatives

Who we are looking for

This is a customer facing role that needs someone who has excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured. Technical skills required include:

• Strong networking and cloud experience is highly needed

• Windows Server – 20XX – setup, administration, support and maintenance

• Exchange Server 2013/16/19 setup, support and administration

• Office 365 – experience with migrations, in particular hybrid configurations between Exchange and Office 365

• Remote Desktop/Terminal Server/Citrix setup, support and administration

• Veeam, StorageCraft, Backup Exec setup, support and administration

• Basic network troubleshooting – experience with basic network protocols, any Cisco router experience will be highly regarded

• Basic telephone system support – any experience highly regarded

• Experience with remote support tools – TeamViewer, Remote Desktop Manager etc

• VMWare

What We offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• An opportunity to earn while you learn with our Certification Bonus Program
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/