Grocery Store Manager

We are a grocery store in Papakura, selling fruits, vegetables, meat, and other groceries.

We are now seeking a store manager to oversee and manage the daily operations, including staff supervision, stock management, customer service, and ensuring profitability. The role involves delivering efficient store performance while maintaining compliance with all regulatory requirements.

Tasks and Responsibilities

• Plan and coordinate daily store operations to ensure smooth workflow and customer satisfaction.

• Manage and lead staff, including recruitment, training, rostering, and performance monitoring.

• Determine product mix and source goods from suppliers, wholesalers, and distributors.

• Monitor and maintain stock levels, including ordering, receiving, displaying, and rotating products, with a focus on groceries, fresh produce, dairy, and general goods.

• Implement and enforce stock control measures to minimise waste, expiry, and theft.

• Supervise cash handling procedures, including POS operations, end-of-day reconciliation, and banking.

• Maintain store presentation and cleanliness, including merchandising and promotional displays.

• Provide excellent customer service and respond to enquiries or complaints promptly and professionally.

Skills, Qualifications, and Experience Required:

• At least 2 years’ experience in a grocery or retail store.

• Sound understanding of retail operations, stock control, and sales analysis.

• Strong customer service and communication skills.

• Familiarity with Point-of-Sale (POS) systems and basic financial reporting.

• Ability to work flexible hours, including weekends and public holidays.

Additional Requirements:

• Willingness to work early mornings, weekends, and public holidays.

• Physically fit to handle stock, lifting, and long working hours.

• High integrity, reliability, and customer-first attitude.