Commercial Operations Manager

• High impact leadership role in a globally respected software business
• Work closely with the CEO and senior technical leaders to drive performance
• Collaborative, high EQ culture with growth potential and real customer impact
  

Our client is a Kiwi-born success story with a global footprint, providing real time operational intelligence software to heavy industry. Their Auckland based team is highly collaborative, close-knit and commercially sharp. Think great coffee, fruit bowls, Friday drinks, and no set office days - though for this role, a strong onsite presence is essential.

This is a people first leadership role overseeing a team of engineers delivering professional services to enterprise clients. You’ll straddle project delivery, team coaching, customer engagement and commercial operations. Reporting into the CEO and working closely with a Senior Technical Manager, you’ll play a vital role in driving revenue and service quality.

Day to day responsibilities:

• Lead and coach a team of engineers to deliver outstanding support and project outcomes
• Manage scheduling, billing, reporting, and project documentation with a commercial lens
• Monitor and triage support queues, ensuring timely routing
• Partner with sales, pre-sales, and account managers to support client onboarding and renewals
• Identify opportunities to improve revenue from existing customers and leverage CRM tools like Hubspot

Days/ Hours:

Full-time, permanent. While flexibility exists, we’re looking for someone who can be onsite 4-5 days per week to lead from the front.

About You:

You're an instinctive leader who brings high EQ and strong commercial acumen. A trusted operator who gets the best out of people without micromanaging. You know how to build trust with technical teams and commercial clients alike, and you’re not afraid to roll up your sleeves when needed.

• Proven experience leading teams in a commercial/technical or professional services environment
• Strong interpersonal skills and emotional intelligence – you ‘read the room’ with ease
• Exposure to technical environments or past experience with BI, SQL or systems thinking
• Familiarity with platforms like JIRA, Zendesk, and Hubspot is highly advantageous
• Experience managing project delivery, client relationships or operational processes

Benefits:

• Work with a highly respected founder led business making a global impact
• High autonomy and real opportunity to shape the role
• Supportive, social culture with regular team events
• Growth opportunities for the right person
  

This is a business with big goals and a collaborative heart. If you're a commercially minded people leader ready to make your mark, we want to hear from you.

APPLY now with your most recent CV and we'll be in touch.

Reference: 143032