Customer Service Representative
ASSA ABLOY Group
Date: 8 hours ago
City: Auckland, Auckland
Contract type: Full time
About Us
ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. Our iconic brands – including Lockwood, Abloy, Whitco, and Yale – are known for innovation, earning us repeated recognition in Forbes' list of the world's most innovative companies.
About The Role
We have an exciting opportunity for a customer-focused, solutions-oriented individual to join our Customer Service team based in Auckland. As a Customer Service Representative, you’ll be the first point of contact for our customers – providing support via phone, email, and live chat – and working cross-functionally to ensure a smooth and satisfying customer experience.
Key Responsibilities
You’ll join a collaborative and supportive team where your contributions are valued. We offer training and development, a competitive salary, and the chance to grow your career locally or globally within the ASSA ABLOY Group.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them – supporting growth with training, feedback, and international opportunities. We believe in diverse, inclusive teams and value the perspectives they bring.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. Our iconic brands – including Lockwood, Abloy, Whitco, and Yale – are known for innovation, earning us repeated recognition in Forbes' list of the world's most innovative companies.
About The Role
We have an exciting opportunity for a customer-focused, solutions-oriented individual to join our Customer Service team based in Auckland. As a Customer Service Representative, you’ll be the first point of contact for our customers – providing support via phone, email, and live chat – and working cross-functionally to ensure a smooth and satisfying customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries across multiple channels (phone, email, live chat)
- Process and manage customer orders, credits, and queries using internal systems
- Offer technical advice and product recommendations based on customer needs
- Track, follow up, and resolve customer issues with urgency and care
- Collaborate with internal teams including sales, warehouse, and product to ensure accurate and timely deliveries
- Identify recurring issues and suggest process improvements to elevate customer satisfaction
- Support the sales team with product information, stock updates, and order tracking
- Maintain accurate records and documentation for compliance and reporting
- Previous experience in customer service, preferably in a technical or manufacturing environment
- Exceptional communication and interpersonal skills
- Strong attention to detail and the ability to manage multiple priorities
- Tech-savvy and confident using ERP, CRM, and Microsoft Office systems
- A fast learner with a passion for understanding and helping others
- Experience supporting export customers is a plus
You’ll join a collaborative and supportive team where your contributions are valued. We offer training and development, a competitive salary, and the chance to grow your career locally or globally within the ASSA ABLOY Group.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them – supporting growth with training, feedback, and international opportunities. We believe in diverse, inclusive teams and value the perspectives they bring.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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