Client Services Specialist

Client Services Specialist

Location: Auckland (Full-time, in-office)

Turn your passion for detail and customer service into a career that supports unforgettable travel experiences.

At Adventure World, part of the global Travel Corporation family, we don’t just plan holidays, we craft meaningful, tailor-made journeys that connect travellers to the heart of each destination. With over 100 years of travel experience behind us, we remain driven by service, united by our values, and committed to making every trip extraordinary.

We’re on the lookout for a Client Services Specialist to join our supportive and collaborative operations team in Auckland. This is your chance to play a vital behind-the-scenes role in making our clients’ travel dreams a reality, while being part of a business that offers opportunity, growth and a whole world of travel.

What You’ll Do:

As a Client Services Specialist, you’ll be a key player in the reservation journey, ensuring every detail is confirmed, accurate and delivered on time. You’ll:

• Process and confirm bookings and communications with suppliers
• Liaise between suppliers and our Reservations team to finalise travel arrangements
• Collate essential pre-travel documents from agents and suppliers
• Dispatch final travel documents and brochures on time
• Track and maintain confirmations, documentation, and inventory
• Support the Product and Marketing team with occasional operational tasks

About You:

You're a detail-oriented, adaptable team player who thrives in a fast-paced environment and is passionate about creating seamless customer experiences. You’ll bring:

• Strong attention to detail and accuracy
• Effective written and verbal communication skills
• A collaborative and proactive mindset
• Adaptability and a positive, can-do attitude
• Basic geographic knowledge (travel industry experience a bonus!)
• A passion for travel and a desire to grow within the industry

Why Adventure World?

• Career growth in a dynamic global company.
• Comprehensive training and mentorship.
• Flexible work options (hybrid/remote available).
• Generous sales incentives and competitive travel discounts.
• Paid parental leave and volunteer days.
• Retail perks, Employee Assistance Program access and more.