Store Operations Administrator

WHO WE ARE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

In 2017, JD Sports first launched within the Australian market and has since expanded to 60+ stores across all Australian states and New Zealand with plans for continued future growth. Our mission is to offer unparalleled service and style to all our consumers.

Working at JD Sports is a state of mind, an attitude and way of challenging the norm. We do not conform; we create our own path and are elite within our field. And now, we’re seeking talented and passionate individuals to join our team.

THE ROLE

JD Sports is on the lookout for an organised and proactive Store Operations Coordinator to support day-to-day store operations and elevate the behind-the-scenes experience.

Based in-store and reporting to the Operations Manager, you'll manage admin essentials like timesheets, compliance checks, stock processes, onboarding support, and internal communication — helping the team deliver a world-class retail experience.

From banking and inventory to scheduling and team support, this role is perfect for someone who thrives on detail, loves a checklist, and enjoys being the go-to for all things admin. If you’re a problem-solver who enjoys working in a dynamic team environment, we’d love to hear from you!

FINANCIAL

• Approve daily timesheets for all team members in the store
• Assist the Store Manager in completing daily schedules
• Order all store consumables and stationery within budget and deadlines
• Conduct weekly cash uplift and change ordering processes
• Complete daily banking and administration paperwork
• Ensure the End of Month process is completed on time

PEOPLE & COMMUNICATION

• Support with new employee onboarding and inductions as requested by the management team, ensuring a seamless and positive experience
• Foster and promote a positive workplace culture for the wider team, readily sharing knowledge
• Support the management team where required to ensure a world-class retail environment for our customers
• Provide updates to the management team on all administration tasks and priorities through effective communication
• Communicate escalations with a sense of urgency and a solution-focused approach

INVENTORY MANAGEMENT

• Support the Operations team in completing IBTs and RTVs by the agreed deadlines
• Assist the Operations team with managing faulty stock and processing write-offs in accordance with company guidelines
• Investigate the weekly negative SOH report, take the necessary steps to resolve issues, and
• communicate all updates to the Store Manager
• Manage Streamline Support ticket resolution, providing updates to key stakeholders and escalating as needed

PROFIT PROTECTION

• Assist the management team with administrative profit protection procedures to ensure compliance benchmarks are achieved
• Ensure adherence to company security and loss prevention procedures and escalate non-compliance as necessary
• Support the Store Management team and BOH Manager with stock take preparation and execution of stock audits
• Collaborate with the management team and BOH Manager to reduce shrink by implementing stock audit action plans
• Adhere to the odd shoe process by conducting weekly CCTV reviews to ensure the pair check process is completed by the BOH and floor teams. Provide feedback to the Store Manager from weekly checks
• Ensure the faulty and write-off process is completed in line with company guidelines
• Log all theft and attempted theft incidents within 48 hours of occurrence
• Conduct weekly profit protection checklist audits and communicate results and actions to the Store Manager

WHAT'S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• One month paid parental leave for full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.