Parts / Customer Service Advisor, Christchurch
Scania New Zealand
Date: 10 hours ago
City: Christchurch, Canterbury
Contract type: Full time
Role Summary
Join our Christchurch team & showcase your excellent parts/customer service relationships. Vehicle/transport industry experience preferable.
Job Responsibilities
Life at Scania
From small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.
Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads.
We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.
Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.
Working for Scania is not just about the job. It is about you too. Our people are our strength.
What You Will Do
Based at our Christchurch branch and part of the Aftersales Team, you will work closely with the Parts / Service Team to ensure customers’ needs and expectations are achieved throughout their Scania experience.
This will be achieved by
Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
Communicate with the workshop to ensure parts / service requirements meet customer expectations
Managing and ensuring accuracy of all documentation
Creating work orders, allocating work to the workshop and invoicing
Monitor stock, spare parts and inventory
You will have
Previous experience in a parts / customer service role in the automotive industry (preferred)
Strong verbal and written communication skills
Effective problem solving, negotiating and influencing skills
Strong abilities in time management, organisation and administration
Ability to think on your feet and show initiative
What We Can Offer You
Monthly bonus potential
Subsidised Medical Insurance
A dynamic and inclusive work culture - be part of a great team environment
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
A company that is growing with potential for career progression
To apply
“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.
You need to be a New Zealand / Australian citizen, a permanent resident or hold valid working rights to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages
Join our Christchurch team & showcase your excellent parts/customer service relationships. Vehicle/transport industry experience preferable.
Job Responsibilities
Life at Scania
From small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.
Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads.
We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.
Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.
Working for Scania is not just about the job. It is about you too. Our people are our strength.
What You Will Do
Based at our Christchurch branch and part of the Aftersales Team, you will work closely with the Parts / Service Team to ensure customers’ needs and expectations are achieved throughout their Scania experience.
This will be achieved by
Exceptional communications with external and internal customers, written and verbal, to schedule vehicles and provide updates
Communicate with the workshop to ensure parts / service requirements meet customer expectations
Managing and ensuring accuracy of all documentation
Creating work orders, allocating work to the workshop and invoicing
Monitor stock, spare parts and inventory
You will have
Previous experience in a parts / customer service role in the automotive industry (preferred)
Strong verbal and written communication skills
Effective problem solving, negotiating and influencing skills
Strong abilities in time management, organisation and administration
Ability to think on your feet and show initiative
What We Can Offer You
Monthly bonus potential
Subsidised Medical Insurance
A dynamic and inclusive work culture - be part of a great team environment
Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
A company that is growing with potential for career progression
To apply
“Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.
You need to be a New Zealand / Australian citizen, a permanent resident or hold valid working rights to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages
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