Clinical Administrator

Our client, Rotorua Community Hospice, provide exceptional palliative care, where we practice a compassionate, patient and family-centred approach to health care; supporting people and whånau at the end of life both before and after death
Rotorua Community Hospice is a model of care – not a place. To care for patients at home, the team need to be flexible and creative in their approach, where care is focussed on maintaining dignity, cultivating quality of life and providing comfort, including pain and symptom control. We promote a supportive, flexible and positive working environment to encourage work-life balance and opportunities for personal growth and development.

As the Clinical Administrator, you will play a pivotal role in the smooth running of our clinical services. Working closely with our Hospice staff and community whanau, ensuring our systems are organised, records are accurate and communication flows efficiently – enabling the team to focus on what matters most: caring for our patients and their whånau.

Key responsibilities of the role include:

• Provide administrative and reception support to the clinical team and Office Administrator
• Maintain accurate patient records using the PalCare system (super user and trainer role)
• Input referrals, scan and upload documents, and keep registers up to date
• Produce clinical reports and data for internal use and Ministry of Health reporting
• Compile and circulate meeting agendas and minutes (clinical and quality meetings)
• Manage and maintain consumables, medical equipment, and hospice vehicles
• Assist with bereavement support tasks, including records, memorials, and follow-ups
• Coordinate and support clinical education sessions and maintain training records
• Provide basic IT support to the clinical team for devices and systems
• Contribute to health & safety and uphold a safe working environment
• Support inclusive care by reflecting Māori health values and practices

Successful candidate requirements:

• Previous experience in a healthcare or clinical administration setting
• Proficiency in Microsoft Office and electronic patient management systems
• Excellent written and verbal communication skills
• The ability to handle sensitive information with discretion and empathy
• A flexible, proactive and collaborative work style

Why?
This role offers the opportunity to work in a professional service that continues to develop, with regular team meetings to ensure everyone is effectively supported with their workload. Rotorua Community Hospice fosters a work environment that values diversity and inclusion, with a commitment to provide equal employment opportunities to those of all backgrounds and identities.

Our goal is to help people make the most of their lives; to live every moment in whatever way is important to them – we look forward to sharing this vision with you as a new member of the Rotorua Community Hospice whanau!

RECRUITMENT INFORMATION
Only applicants who are legally entitled to work in New Zealand (no visa restrictions) and currently reside in New Zealand and have New Zealand accounting experience will be considered for this advertised position. The successful candidate will be required to undergo Police Vetting and Background Credit Checks as part of the recruitment process.

All applications will be received via our online application form, please do not contact our client directly.
For further information, including a detailed job description, please email [email protected] or phone 07 393 2424.

Applications will be reviewed as received.