Customer Service Representative

• Monday to Friday 8am to 5pm
• $26.84 per hour
• Location: 35 Union East Street, Whangarei
  
  

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work.

Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. This role is based at our Whangarei site.

In This Dynamic Role You Will

• Communicate clearly with all our customers in a calm and professional manner including managing complaints
• Assess and rewrap damaged items and record the information in our system
• Completing general administrative duties
• Lift up to 25kg
• Provide information and support regarding NZ Post products and services
• Develop and maintain productive working relationships with customers and fellow staff alike
  
  

Shift

• Monday to Friday 8am to 5pm with a 1 hour lunch break.
  
  

Some of the key things you'll possess to successfully perform this role include:

• Proven experience in customer service or retail to deal with a diverse range of customer queries (this is a face-to-face position)
• Be comfortable with a physcial role (you will lift up to 25kgs)
• A willingness to learn and take on board our policies and procedures
• Comfort using new systems and processes
• Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.
  
  

Ready to be a part of that story? Let's go!

 All applicants will be required to provide proof of their eligibility to work in New Zealand.  Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.