Duty Manager

Position Title: Duty Manager – Liquor Store
Employer: Elixir Holdings Limited
Location: Christchurch
Employment Type: Full-Time (Minimum 30 hours per week)
Pay Rate: $30 to $35 per hour (depending on experience)
Store Hours: 7 days a week, 10:00 AM – 10:00 PM

Key Duties and Responsibilities:
The Duty Manager will be responsible for ensuring the effective day-to-day operations of our liquor store franchise. Duties include, but are not limited to:

• Oversee and coordinate the daily operations of the liquor store to ensure smooth functioning and compliance with company and licensing standards.

• Supervise, train, and support retail staff to provide excellent customer service and maintain high store standards.

• Manage stock levels, order inventory, receive deliveries, and ensure proper storage and display of products.

• Monitor and ensure compliance with all legal requirements, including responsible sale of alcohol and maintaining the store liquor licence conditions.

• Handle customer inquiries, complaints, and feedback in a professional manner to maintain customer satisfaction.

• Implement merchandising and promotional activities in line with franchise guidelines to maximize sales.

• Prepare sales reports, reconcile cash, and ensure banking procedures are correctly followed.

• Maintain store security and health & safety standards for staff and customers.

• Assist in achieving sales targets and profitability set by the franchise management.

• Ensure the store is clean, organised, and compliant with all hygiene and licensing regulations at all times.

Skills and Experience Required:

• A valid New Zealand Manager’s Certificate (liquor licence) is essential.

• Minimum of 2 years’ relevant experience in retail management, preferably in a liquor store or similar retail environment OR a New Zealand Register Level 4 or higher qualification in a relevant field.

• Proven ability to lead and supervise a team.

• Excellent communication and customer service skills.

• Sound knowledge of retail sales principles and inventory management.

• Flexibility to work evenings, weekends, and public holidays as per roster requirements.

How to Apply:
If you meet the above criteria and are keen to join our friendly team, please apply online with your CV and a brief cover letter outlining your experience or email to [email protected].