Operations Manager

Location: Auckland or Wellington, New Zealand

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (37.5 hours per week) Operations Manager who can support our growing Operations Department. As the Operations Manager, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Implementing support strategies based on our company targets and objectives
• Managing day-to-day operational support for third party suppliers that provide agent-facing products
• Ensuring quality control strategies are suggested & implemented in conjunction with the Head of Agent Product Support
• Attending industry events related to stay abreast of industry issues and innovations, ensuring TAG is at the forefront and always looking for new ways to drive revenues and efficiencies
• Supporting GDS provider relationships to ensure maximum support of all related GDS products is provided
• Assisting the APS team with ensuring all new GDS products are analyzed, tested & implemented when required
• Developing a culture of high-performance through skill set analysis, coaching, knowledge sharing and individual development of all staff within your remit
• Work with SLT to drive and implement operational requirements for successful M&A integration

Qualifications:

• Degree in Travel, Business Management/Administration, or related field; or equivalent combination of education and directly related experience
• 5+ years travel experience and deep travel operations expertise.
• Minimum of 5 years of experience in travel industry.
• Strong understanding of airfares, contracted fares, ticketing and reissues.
• Advanced experience with GDS (Galileo, Amadeus preferred) and Tramada

Experience TAG Perks:

• Competitive salary
• Wellness/EAP programme
• Employee discounts

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [email protected].

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