Advisory Officer
Environment Canterbury
Date: 1 day ago
City: Christchurch, Canterbury
Contract type: Full time
Job Type: Permanent - Full Time
Location: Christchurch, New Zealand
Job Category: Call Centre and Customer Service,Environmental Services
As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.
The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.
Our mahi (work) is organised around the delivery of our three core services:
In this role, every day the Advisory Team face new questions across the whole spectrum of activities impacting on the environment right across the Canterbury Region. Your knowledge of resource management will be constantly extended and challenged, and you will need to be able to confidently interpret technical information. Your customer contact will be office based with a mixture of face-to-face, email and telephone enquiries.
More About The Role
Mōu │ About You
Ideally, you’ll be tertiary qualified in science or resource management field that you can apply in a front office environment to support our customers. Equally if you are tertiary qualified in another field and looking for a new challenge.
You’ll be a confident communicator and be capable of engaging with a wide variety of people, assessing their needs, whilst providing a positive customer experience. You’ll be a natural multitasker and can think on your feet when needed, when handling a few tricky enquiries - but most importantly you’ll enjoy collaborating with your team, having fun in your day!
Mātau ā-Wheako | Experience
Our Mahi Is Underpinned By Our Values
We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey
Ko ētahi atu kōrero | Additional Information
Applications close on Wednesday, 2 July. Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.
Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.
We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.
Me mahi tahi tātou - Together we can
Job Description
Advisory Officer
Location: Christchurch, New Zealand
Job Category: Call Centre and Customer Service,Environmental Services
- Outstanding Service Delivery Role
- Thriving Team Culture
- Permanent | Full Time
As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.
The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.
Our mahi (work) is organised around the delivery of our three core services:
- Environmental Regulation and Protection
- Community Preparedness and Response to Hazards
- Public Transport
In this role, every day the Advisory Team face new questions across the whole spectrum of activities impacting on the environment right across the Canterbury Region. Your knowledge of resource management will be constantly extended and challenged, and you will need to be able to confidently interpret technical information. Your customer contact will be office based with a mixture of face-to-face, email and telephone enquiries.
More About The Role
- Deliver consistent responsive quality advice for technical customer queries
- Interpret and translate technical plans, rules, and legislation to effectively communicate
- Capture and record accurate and complete information in the appropriate database/system
- Own the customer enquiries and relationships, being the front face of the organisation
- Actively maintain currency and relevance of legislation, plans, policy
- Provide input to projects, campaigns, and meetings
Mōu │ About You
Ideally, you’ll be tertiary qualified in science or resource management field that you can apply in a front office environment to support our customers. Equally if you are tertiary qualified in another field and looking for a new challenge.
You’ll be a confident communicator and be capable of engaging with a wide variety of people, assessing their needs, whilst providing a positive customer experience. You’ll be a natural multitasker and can think on your feet when needed, when handling a few tricky enquiries - but most importantly you’ll enjoy collaborating with your team, having fun in your day!
Mātau ā-Wheako | Experience
- Experience in customer service and ability to confidently navigate a variety of conversations
- Positive customer focus that recognises the role we play in making a difference to our community, environment, and our Canterbury region
- Strong written skills and the ability to tailor your approach when delivering information
- Excellent computer skills to navigate databases, and other electronic tools
- Experience in working within a legislative environment would be an advantage
Our Mahi Is Underpinned By Our Values
- Kaitiakitanga (stewardship)
- Pononga (integrity)
- Manaakitanga (people first)
- Whanaungatanga (collaboration)
- Māiatanga (can do)
We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey
Ko ētahi atu kōrero | Additional Information
Applications close on Wednesday, 2 July. Applications will be reviewed as we receive them, and interviews may take place before the close date. We reserve the right to close advertising early.
Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.
We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.
Me mahi tahi tātou - Together we can
Job Description
Advisory Officer
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