Commercial Coordinator

First Things First - What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Fantastic Employee Assistance Program
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Flexible working environment
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• A range of other fantastic benefits!
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job As a member of the Global Commercial Team, the Commercial Coordinator plays a key role in supporting the commercial function by managing and processing customer orders and amendments accurately and effectively. They facilitate a high-volume of requests and transactions, ensuring they are handled in accordance with company procedures, contributing to customer satisfaction, timely & accurate financial reporting and strong operational performance. They liaise with customers and internal stakeholders, supporting the cross-functional collaboration of the broader Simpro Group teams What You’ll Do

• Validate, process, and maintain orders related to upfront orders and subscription contracts, ensuring accuracy and compliance in pricing, contractual terms, product codes, approval workflows and delivery details
• Field and facilitate a high volume of orders, contract adjustments and amendments
• Manage and process general enquiries such as ownership transfers, data migrations, contract negotiations & renewals
• Collaborate with Finance and Revenue Operations teams to ensure contracts are correctly reflected in revenue recognition and financial reporting
• Effectively manage the handover of customer orders to other teams
• Support month and quarter-end close activities related to order processing and revenue
• Other regular ad hoc duties (such as licence & billing audits and data cleansing), as delegated by the Head of Department
• Responsible for checking the financial health of new customers in line with agreed CV levels
• Track interactions and maintain accurate and up-to-date customer records in the CRM

What You’ll Bring

• At least two years of experience in a similar role
• High degree of organisation and initiative and a sharp eye for detail
• Demonstrated ability to adapt to fluctuating and changing priorities and procedures in a fast-paced and dynamic environment
• Exceptional communication skills
• Proficiency/experience with Salesforce or similar CRM tools

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply Visit simprogroup.com/au/company/careers to learn more about us and our values
We would like to take this opportunity to thank all candidates for their application

• Please note, no agencies will be accepted in the recruitment of this role.

Welcome

Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!

About Us

Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at simprogroup.com , aroflo.com , bigchange.com and clockshark.com .