Fale Talanoa Contact Centre Representative

• Cultural Connection and Purpose
• Career Growth and Development
• Supportive and Inclusive Environment

About the Role:

Join our Fale Talanoa Contact Centre team and play a key role in supporting Pacific whānau to access the health and wellbeing services they need – with care, culture, and connection at the heart of everything we do.

We are currently looking for an enthusiastic and tech-savvy individual to join our team based at our Regional Office in Mt Wellington. This is a fantastic opportunity for someone looking to grow their career in the health and wellbeing sector.

What will you be doing:

• Be the first point of contact for our clients – answering calls, managing appointments, handling online enrolments, and responding to general enquiries.
• Learn about The Fono's range of services and confidently refer clients to the right services.
• Support the smooth running of our clinics by working closely with health teams across our network.
• Grow into a potential future role in medical reception, with ongoing training and development.

We are looking for someone who:

• Has a friendly and professional phone manner, strong communication skills, and a positive attitude.
• Brings customer service or contact centre experience – ideally in a medical or clinical setting.
• Is confident using technology – experience with Medtech Evolution is a big advantage.
• Speaks a Pacific language and has a strong understanding of English – this is highly valued and adds depth to the support we offer.
• Is passionate about supporting our Pacific people and creating better access to care.

What you will get in return:

• A supportive and inclusive work environment that values your culture, language, and contribution.
• Professional development and training to help you grow into medical reception or other health roles.
• Be part of an innovative and community-led organisation that is making a real impact.
• Work with a passionate, close-knit team in a safe and positive environment. For more information about The Fono, visit www.thefono.org

Find Out More / Apply: Text FTCC to 021 0829 0062 or email your CV & Cover Letter to [email protected] with FTCC in the subject line.