Sales Support Coordinator
OfficeMax New Zealand
Date: 17 hours ago
City: Auckland, Auckland
Contract type: Full time
Help our sales staff, customers & suppliers in this varied admin role. If you're tech savvy & organized & can work at pace - this will keep you busy
In this role you will report to one of our Sales Support Team Leads and provide sales coordination support by being the crucial link between our salespeople, customers, and suppliers.
In this busy role you will generate quotes and proposals, complete sales reporting, and help to source alternative product options for our customers and salespeople, while keeping all records up to date in our CRM (Salesforce).
We are looking for people who can learn new systems quickly and enjoy problem solving while managing multiple tasks and cases. You will be someone who likes to provide proactive support and identify solutions that will make a difference for our customers. We use Salesforce as our CRM, if you have experience using this tool it would be beneficial.
Your Key Responsibilities Are
As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will. Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide. Opportunities are endless and as a business, we are prepared to evolve.
OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent. We are successful because we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.
We have a focus on growth - for our people, our solutions, and our customers. Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.
Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers. We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.
By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!
- Support our sales teams with your admin skills creating quotes & proposals
- Monday to Friday 830-5pm with no weekend work
- 5 minutes off highbrook motorway exit with free parking onsite
In this role you will report to one of our Sales Support Team Leads and provide sales coordination support by being the crucial link between our salespeople, customers, and suppliers.
In this busy role you will generate quotes and proposals, complete sales reporting, and help to source alternative product options for our customers and salespeople, while keeping all records up to date in our CRM (Salesforce).
We are looking for people who can learn new systems quickly and enjoy problem solving while managing multiple tasks and cases. You will be someone who likes to provide proactive support and identify solutions that will make a difference for our customers. We use Salesforce as our CRM, if you have experience using this tool it would be beneficial.
Your Key Responsibilities Are
- Ensure customer information and activity is up to date and updated in Salesforce CRM
- Complete sales support administrative tasks including keying orders, creating quotes and proposals, and written communications with customers and suppliers
- Provide customers with alternative product options should the existing stock item no longer be available
- Undertake analysis of alternative products for customers
- Troubleshoot and collaborate with internal and external stakeholders to ensure timely resolution of customer/order issues
- Act as conduit between Sales and Sales Support functions
- Ensure all order processing, including preparing orders, amending orders, stopping and cancelling orders, is in line with OfficeMax Sales Support quality guidelines
- 2+ years' experience as Sales Support team member preferred
- Commitment to customer satisfaction
- Empathetic and adaptable interpersonal skills
- Good oral and written communication skills
- Demonstrated problem solving ability
- Attention to detail
- Understanding processes and systems
- Sound knowledge of Microsoft Office Suite, Word, Excel
- 2 years' experience with Salesforce and Pronto preferable
- Develop your skills with a personalized development plan
- Free parking onsite with a café
- Great people! A business you can be proud to work for!
As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will. Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide. Opportunities are endless and as a business, we are prepared to evolve.
OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent. We are successful because we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.
We have a focus on growth - for our people, our solutions, and our customers. Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.
Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers. We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.
By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!
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