Life/Death Claims Manager

About Resolution Life

Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.

The Opportunity

We are seeking a compassionate and organised Life/Death Claims Manager to join our New Zealand team at Resolution Life. In this role, you'll manage a portfolio of death claims, guiding families through the claims process with empathy and professionalism. You'll be the first point of contact for customers during a difficult time, providing clear communication, holistic case management, and proactive support to ensure a smooth and respectful experience.

This is an excellent opportunity for someone looking to grow their career in life insurance, especially if you have experience in Life Claims - lump sum or income protection experience is a bonus. You'll be responsible for claim staking, preparing recommendations for approval, and liaising with members, beneficiaries, and solicitors. Your ability to handle sensitive conversations with care, while staying organised and detail-focused, will be key to your success.

If you're self-driven, adaptable, and passionate about helping others, this role offers a meaningful way to make a difference while developing your expertise. It's a great stepping stone for those looking to specialise in claims management and be part of a supportive, customer-obsessed team.

In return, we offer a hybrid working environment that balances flexibility and collaboration, fostering a fun and supportive team culture. We encourage the successful candidate to attend the office more frequently during the initial onboarding period to support a smooth transition into the role and build strong team connections. After this period, the role will shift to a hybrid model with 50% in-office attendance per fortnight. Join us and be part of a supportive and driven team dedicated to making a positive impact. Apply today and take the next step in your career!

Your Story

RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

• Knowledge and understanding of the market, in particular, risk insurance

• Broad interest in financial services industry, market trends, competitive responses, impact of regulation

• Detailed planning, time management and prioritisation skills

• Strong customer focus

• Strong written and verbal communication skills

• Strong quantitative skills including gathering, analysing and presenting data

• Ability to regularly engage with various internal stakeholders and departments · Advanced MS Office skills (Word, PowerPoint, Excel)

Why Join Us?

At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Discretionary bonus scheme

• Career pathways, including local and global mobility opportunities

• Leading Learning Platforms and support in professional development

• Health and Wellbeing Programs

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

Privacy Policy

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