Cloud Operations Engineer

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today.

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

Our Opportunity

Join Mercury's Cloud & Infrastructure Platforms team as a Cloud Operations Engineer (known internally as our Operations Engineer) and play a key role in supporting our critical cloud-based business operations. You'll be providing essential technical expertise that underpins Mercury's core business operations.

Reporting to the Principal Operations Engineer, you'll support Mercury's enterprise-scale AWS and Azure cloud environments, ensuring operational excellence that keeps the lights on for more Kiwis than any other energy provider. This role focuses on maintaining reliable systems at scale, optimising performance across complex enterprise infrastructure, and implementing solutions that support Mercury's vision for tomorrow.

Your expertise will ensure our enterprise cloud platforms deliver strong reliability, meet security standards, and operate effectively while you collaborate with Technology teams across the organisation.

Key Accountabilities

• Manage and maintain the operational health, security, and performance of enterprise-scale AWS and Azure platforms, implementing robust monitoring systems and backup solutions
• Drive cloud cost optimisation initiatives and implement FinOps practices to enhance effectiveness and streamline spending across enterprise environments
• Collaborate with Technology teams, suppliers, and partners to implement, document, and support cloud solutions aligned with Mercury's technical roadmap
• Ensure cloud security compliance through partnership with the Security team and implementation of appropriate controls
• Mentor team members on cloud best practices while ensuring alignment with Technology Compliance, Governance, and Project Management processes
• Contribute to continuous improvement initiatives and automation opportunities across cloud operations
  
  

We Are Looking For

• Tertiary qualification in Technology or equivalent AWS/Azure certifications relevant to cloud engineering
• 3+ years of experience implementing, supporting, and administering AWS and Azure solutions in enterprise environments
• Strong knowledge of cloud architecture, security principles, and infrastructure automation (IaC, CI/CD pipelines) at enterprise scale
• Experience with process management, process mapping, and continuous improvement methodologies applied to enterprise cloud operations
• Background in troubleshooting, root cause analysis, and performance optimisation for enterprise cloud systems
• Ability to work effectively in an Agile environment with strong analytical, problem-solving, and communication skills
• Knowledge of emerging cloud technologies and industry best practices for enterprise implementations
• Experience with Azure services including App Services, Entra ID, Function Apps, Logic Apps, API Management, and Front Door WAF
• Experience with AWS services including EC2, VPCs, EBS, S3, ECS, Control Tower, IAM, and CloudWatch
  
  

Mercury offers (full benefits are listed on our Career Page):

• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
• The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers
• Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
• Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet
  
  

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria. If you require assistance or accessibility support from us during the application and selection process, please reach out to [email protected]

A full position description is available below. Applications close Thursday, 26th June at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.