Technical Interface Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your Future Role:

Could You Be the Technical Interface Manager We’re Looking For?

We’re seeking a talented Technical Customer Interface Manager to join our team, with the role based in Wellington, New Zealand. As an expert in your field, you will act as the vital link between our customers and the remote development team, ensuring seamless communication and project success. This position is perfect for someone who thrives on bridging technical expertise with client needs, driving projects that meet contractual obligations, regulatory standards, and quality, cost, and delivery (QCD) commitments.

We’ll Look to You For:

• Acting as the front office, mediating between the customer and the remote project development team to ensure a smooth flow of information.
• Engaging with customers to organise technical meetings and reviews with the remote team, timed to suit the project schedule, clarifying contract requirements (e.g., operational performance, usability, reliability, safety) and ensuring engineering solutions address concerns of train staff, maintenance crews, and passengers.
• Reporting engineering assessments on feasibility within constraints (e.g., re-use, platform, budget, planning) and QCD decisions, while tracking train-level operational effectiveness throughout the project lifecycle.
• Supporting the Chief of Development on trade-offs, endorsing decisions with the customer, and ensure any contract deviations initiated by the customer are tracked, recorded, and approved as Variation Orders with Technical Amendments.
• Proactively identify and mitigate risks that could impact customer interests, while synchronising rolling stock development with third parties to guarantee seamless integration and controlled product configuration.
• Collaborating with the remote development team to secure the right expertise for customer meetings, coordinate contractual deliverables, monitor product progress, close trade-off decisions, update the contractual baseline, and represent the customer’s voice in risk and opportunity management.
• Work with internal stakeholders to leverage best practices, enhancing project influence and guiding customer decisions accordingly.
• Ensuring strict adherence to contractual requirements, delivering project milestones on time, and maintaining high levels of customer satisfaction are key priorities.
  
  

All About You:

• A Master’s degree in Systems Engineering or an equivalent qualification.
• Deep knowledge of products, projects, systems, processes, and company background.
• Proven experience in railway engineering.
• Familiarity with requirements management, operability, and RAMS (Reliability, Availability, Maintainability, Safety) is highly desirable.
• A customer-focused approach with the ability to build strong, trusting relationships.
• Excellent communication skills to engage multiple stakeholders effectively.
• Expertise in technical requirements management.
• Strong problem-solving skills and the ability to make sound decisions in complex environments.
  
  

Things You’ll Enjoy:

• Competitive salary and benefits package.
• Flexible working options and additional leave days.
• Opportunity to purchase additional annual leave and novated leasing schemes.
• Comprehensive development programs and award-winning learning opportunities.
• Stability, challenges, and a long-term career path with opportunities for growth across a global industry leader.
• Comprehensive social coverage (life, salary continuance, medical).
  
  

If this sounds like your next big move, we’d love to hear from you! Apply now and help us drive success in Wellington.

Important to note:

As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: [email protected]. For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application. As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.