Operations Manager

Job Description

Position Summary:

The Operations Manager oversees the daily operations of the National Office, ensuring efficiency, productivity, compliance and alignment with BNI Global, regional and national strategic goals. This role manages a team, leads processes, and applies policies to drive operational success.

The Role

You’ll be responsible for leading the day-to-day operations of our [insert team/business unit], ensuring seamless delivery, team alignment, and a strong focus on customer satisfaction and efficiency.

Key Responsibilities:

• Oversee and optimize operational systems, processes, and workflows
• Lead, coach, mentor and develop a high-performing operational team and emerging leaders.
• Oversee day-to-day operations and key projects including integration of Core and franchised regions
• Implement strategy through scorecards according to strategic pillars provided by BNI Global.
• Collaborate with senior leadership on planning and execution and maintain a collaborative partnership with other teams while staying aligned with core expertise.
• Create, implement, and maintain operational/administrative policies, processes and ensure compliance
• Drive operational excellence, resource allocation, and service delivery including contributing to procurement, contracts, events, webinars and trainings.
• Manage P&L budgeting, and risk within operations including finance, HR, legal processes, and conform to budget.
  
  

Key Competencies:

• Performance Management – Ability to effectively oversee, evaluate, and enhance employee performance to align with organizational goals. Setting expectations, providing feedback, and fostering continuous improvement.
• Problem solving – Ability to analyze challenges, develop solutions, and implement effective strategics to resolve issues. It ensures efficiency, innovation, and adaptability.
• Initiative – The ability to assess and initiate things independently. Takes proactive action, drives progress without needing constant direction, self-motivated. Has resourcefulness and a willingness to go beyond assigned tasks.
• Teamwork – The combined action of a group, especially when effective and efficient. Collaborative and adaptable. Able to work across teams and flex with evolving priorities.
• Leadership – Guiding and motivating others, setting clear expectations, and fostering a positive work environment. Making sound decisions and developing buy-in through trust and vision.
• Confidentiality – Maintaining the secrecy of information and respecting privacy, building trust, and protecting valuable business assets like intellectual property; a fundamental aspect of ethical behavior and professionalism.
• Resilience – “Crossing the finish line”. The capacity to recover quickly from difficulties; maintain composure under pressure. Showing mettle.
  
  

About You

You’re a confident, values-driven leader who knows how to bring clarity, energy, and structure to growing teams. You have a proven track record of delivering results and creating high-trust environments.

You’ll bring:

• 5 years’ experience in operational leadership roles and/or Batchelor of Business
• Strong people management and coaching skills.
• Understanding of multi-national, cross-cultural environment
• Proven influencer and servant leadership mentality
• Ability to demonstrate different approaches to suit different teams, tasks and projects including communicating the detailed solutions to the audience
• Thinking strategically and holistically
• Solution focused; take initiative-make decisions
  
  

Bonus if you also bring:

• Experience with CRM and data analytics tools.
• Understanding of marketing and client engagement strategies
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with NZ business practices and/or BNI New Zealand.
  
  

What’s in it for you?

• A leadership role with real impact, team focused and autonomy.
• Personal and professional development opportunities.
• A supportive team and values-led culture.
  
  

Physical Demands and Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

An equal opportunity employer.