Customer Success Manager

A career with EROAD gives you the unique opportunity to work in a fast-growing organisation who is leading the way with in-vehicle technology, making our roads safer, more productive and aims to reduce environmental impact. EROAD has an awesome purpose – delivering intelligence you can trust, for a better world tomorrow About the Role: We have an exciting opportunity for you to join our tight knit team as a Customer Success Manager. Reporting to the Director of Customer Operations ANZ, you’ll be essential in delivering exceptional customer service for our key customers. You’ll be a champion of customer centric solutions and outcomes and take ownership of customers issues and follow problems through to resolution You’ll take care of the customers journey with us every step of the way, helping them to achieve the best business outcomes for their business. As our customers grow and change with us you will support them in managing business and product changes, QBR's and retention activity alongside our sales team and help to grow revenue by identifying needs and highlighting opportunities to make their lives easier. And of course, compile and analyze the awesome Customer Success metrics, KPIs and delivering our customized business reviews Skills and experience:

• You’ll have previous experience in a similar role, ideally working in a software / SaaS business
• You’re known for your outstanding customer centric approach and passion for working with customers to ensure their success with us
• You thrive in a high performing, fast paced environment and you’re a systematic problem solver
• Bonus points if you have strong project management skills

Why you’ll love working at EROAD: EROAD is a true Kiwi success story in the tech sector! Publicly listed in 2012, we are represented on the NZX and ASX, and continue to grow rapidly across NZ, Australia and the USA At EROAD we value diversity and are a multicultural company with people coming from several locations all over the world. We're genuinely committed to investing in our people, we offer leadership development programmes, fully paid medical insurance plans, unlimited sick leave, recognition programmes, EAP offerings, and more! At EROAD, we're a family, and we make sure to bring fun and collaboration to the workplace to foster a sense of community and belonging Join our team at EROAD and become part of an organisation in growth mode. This is a truly unique opportunity where your skills and expertise will make an impact. We are going places, and we would love you to join us. We can't wait to hear from you!