Senior Business Analyst - Networks

Join as a Senior Technical BA in Auckland to lead infrastructure rollout projects, translating complex tech into clear solutions across engineering and delivery teams.

An outstanding opportunity awaits an experienced Senior Business Analyst to join a team delivering core infrastructure services across New Zealand. This role is designed for someone who excels at translating complex technical requirements into clear, actionable workstreams, ensuring seamless collaboration between product, engineering, rollout operations, and support teams. You will play a pivotal part in making technology accessible and dependable for communities nationwide, all while being supported by a knowledgeable and compassionate team that values personal growth and knowledge sharing. With flexible working arrangements and generous pension contributions, this position offers the perfect blend of professional challenge and work-life balance. If you are passionate about bridging the gap between technical experts and non-technical stakeholders, and thrive in environments where your input directly shapes the future of technology delivery, this is the ideal next step in your career.

What You'll Do

• Translate intricate technical designs such as access control protocols and firewall rules into structured requirements that can be easily understood and actioned by engineering and support teams.
• Collaborate daily with engineers, schedulers, project managers, and field operations staff to optimise onboarding processes and streamline delivery workflows for new infrastructure rollouts.
• Prototype and refine Salesforce flows as well as other delivery tooling to ensure operational efficiency and clarity throughout the deployment lifecycle.
• Support process design initiatives by mapping out current versus future-state workflows using tools like Confluence and Jira to drive continuous improvement.
• Champion end-to-end rollout readiness by identifying potential risks early on and collaborating with technical leads to develop mitigation strategies.
• Document user stories clearly and manage backlogs effectively so that development priorities remain transparent and achievable.
• Act as a bridge between technical experts and non-technical stakeholders by communicating complex concepts in an accessible manner.
• Engage thoughtfully with stakeholders at all levels to gather requirements comprehensively, ensuring nothing is lost in translation from concept to execution.
• Navigate bugs or unexpected system behaviours while maintaining composure during deployments or high-pressure situations.
• Drive ongoing improvements by analysing data flows and recommending enhancements to existing processes.
  
  

What You Bring

• Experience supporting large-scale infrastructure rollouts or service operations within technically complex environments is essential for this role.
• A deep understanding of Secure Access principles along with network design fundamentals enables you to coordinate multi-team delivery efforts effectively.
• Proven familiarity with Salesforce workflows combined with strong proficiency in Jira-based operational tooling for managing tasks and tracking progress is required.
• Comfort navigating bugs or unexpected system behaviours while maintaining composure during deployments or high-pressure situations demonstrates your resilience.
• Demonstrated skill in requirements gathering through thoughtful engagement with stakeholders at all levels ensures comprehensive documentation from concept to execution.
• Expertise in backlog management techniques coupled with the ability to write clear user stories guides development teams efficiently toward shared objectives.
• Experience mapping current versus future-state processes as well as data flows using industry-standard documentation tools such as Confluence is highly valued.
• A collaborative mindset characterised by empathy for colleagues’ perspectives brings people together around shared goals rather than working in isolation.
• Strong communication skills—both written and verbal—enable you to explain complex ideas simply without losing essential detail or accuracy.
• A calm yet structured approach to problem-solving prioritises clarity, structure, and purpose even when juggling multiple moving parts.
  
  

What Sets This Company Apart

This organisation stands out for its unwavering commitment to putting New Zealanders at the centre of everything it does—a mission-driven ethos that permeates every level of the business. Employees benefit from a supportive leadership style focused on knowledge sharing, teamwork, and personal growth through regular training opportunities tailored to individual aspirations. Flexible working arrangements empower staff members to balance their professional ambitions with personal commitments seamlessly. Generous pension contributions underscore the company’s dedication to long-term wellbeing for every employee. By joining this team, you become part of a compassionate community united by a shared desire to make technology more accessible for learners across the nation—a place where your expertise directly contributes to shaping brighter futures for generations yet to come. The culture here celebrates inclusivity, empathy, open communication, and collective achievement—making it an exceptional environment for those who value connection as much as accomplishment.

What's Next

If you are ready to take your career forward in an environment where your expertise truly matters—and where your work helps shape the technological landscape for communities across New Zealand—this is your moment!

Apply today by clicking on the link below; seize this chance to join a supportive team committed to making a real difference.