National Repairer Onboarding Account Manager

Note: Partly is headquartered in the UK, with a Product and Engineering base in Christchurch, and an early presence in San Francisco. If you are not based in Christchurch, we will fly you to HQ for 2 weeks for onboarding, as well as 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). This role will spend a significant amount of time in Auckland, but you must also be available to travel nationally.

Our story

Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.

Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.

We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.

Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).

We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.

This role

The National Account Manager Repairer owns our repairer relationships and growth on the ground across New Zealand and reports to the GM - Network infrastructure.

This is a highly operational role, but it also involves driving the platform's adoption among repairers and the industry in general.

This role is the perfect opportunity for somebody with experience in the automotive space who understands how these businesses work, can build and nurture relationships, and has experience managing multiple accounts or sales pipelines.

What Will You Do

• Create and prioritise onboarding pipelines across a wide range of national and local businesses.
• Establish and nurture the repairer relationship from the first interaction, assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, and work together with the broader team to drive adoption.
• Provide support to increase usage amongst our new existing repairer network.
• Create cross-team feedback loops to share feedback / solve problems and relay customer feedback to the product team, engineers, and company executives.
• Work closely with the product team to represent the voice of the customer and industry trends by gathering, summarising and sharing the most pressing issues facing our prospects and customers.
• Identify ways to provide customers with the information and answers they need before they have to ask the questions.
• Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly.
  
  
  

Your skills

• Experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers.
• Proven success managing time and juggling multiple accounts whilst exceeding customer expectations.
• Business proficiency in the English language
• (Bonus) Experience in technology-related Sales, Key Account Management or Business Development within a start-up or fast-growing company.
• (Bonus) Experience in e-commerce customer service within the automotive space.
• (Bonus) Experience working with a diverse range of geographies, cultures and linguistic backgrounds
  
  
  

Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional!

Benefits

• High trust, low process and no bureaucracy. We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”).
• Competitive base salary + equity. We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win.
• Flexible working hours. Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland). ****
• Focus Days. Two days per week, with zero meetings, dedicated solely to uninterrupted deep work
• Take time when you need it. We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge.
• Offices in Christchurch CBD and on Auckland’s Karangahape Road. We invest heavily in our offices (standing desks, healthy snacks, quality coffee, drinks on tap) to ensure they’re places people are excited by, where they build relationships and get their best work done.
• Learn from the best. Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best.
• Quarterly season openers & annual global offsite. Connect regularly at the nearest centralised location for a week of collaboration, big-picture planning and team events.
• Team connection. Monthly team lunches, celebrating our wins, happy hours and more!
• Parental leave and flexible return to work. Do what works for you. Primary carers can return with 4-day weeks (on 100% pay for the first 12 weeks). Secondary carers get 10 days full pay.
• Payroll Giving: We encourage generous giving and donate to the high-impact charities you support
  
  
  

Relocation

If you are relocating from overseas or domestically to Partly HQ, we offer a generous relocation allowance to support your move