CX Designer

• Join our ambitious, design-led, and purpose driven team
• If you're passionate about human-centred design, we’d love to hear from you
• 12-month secondment opportunity based in Auckland or Wellington
  
  
  

At Kiwibank, we’re driven by our purpose: Kiwi making Kiwi better off . We’re looking for a CX Designer to join our passionate team, helping craft innovative and empathetic experiences that make a real difference for our customers.

Kō tātou tēnei . Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters .

As a Customer Experience Designer at Kiwibank , you’ll be part of a cross-functional team dedicated to designing and improving experiences that make a real difference for our customers. Using research and insights, you’ll turn complex problems into simple, human-centred solutions — shaping propositions, services, journeys, and touchpoints that align with our brand, purpose, and strategy. You’ll contribute across the full design lifecycle, from discovery to delivery, mapping journeys, co-designing with customers and stakeholders, prototyping new concepts, and identifying and prioritising opportunities that matter. Working closely with other designers and teams, you’ll help measure and enhance experiences to ensure we’re always putting the customer at the heart of what we do.

Ko tātou tēnei . Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

W e will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following:

• 4+ years of experience in CX or service design roles
• A curious, empathetic mindset with strong analytical and creative thinking skills
• Familiarity with design research, journey mapping, and service blueprints
• Excellent storytelling and collaboration skills
• Experience in banking/financial services is a bonus, but not required
  
  
  

You don’t need to tick every box to be considered! Above all we’re looking for an accomplished CX practitioner with a passion for human-centred design and a knack for solving complex challenges. You ’ll thrive in collaborative environments and are comfortable working in ambiguity. Your toolkit includes service blueprints, journey maps, research participation, and co-design facilitation.

Tono mai | Apply Now – Join our Kiwibank team, where you will thrive and grow your career . Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you.

Applications close on Sunday 22 nd June We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: CX Designer PD

Ko tātou tēnei - Hei hāpai ake i a koe | This is us . Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi. We are Kiwi making Kiwi better off and that means you too!

Ko tātou tēnei - Hei hāpai i a koe , me tō whānau |This is us. Where you and your whānau matter.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.