Customer Success Manager / Engineer

As a CSM at Mooven, you’ll take ownership of a portfolio of customers post-sale, guiding them through onboarding, adoption, and renewal. Your focus will be on the outcomes your customers achieve — and your ability to deliver customer value, expansion, and long-term loyalty/advocacy.

We’re looking for an experienced CSM who also has a solid understanding of the construction industry, particularly horizontal infrastructure (roads, civil works, transport, utilities). Our customers need someone to act as their trusted advisor, helping bridge the gap between traditional field practices and modern digital capabilities.

• Drive the post-sale customer lifecycle: onboarding, training, value realisation, renewal, and expansion.
• Build strong relationships with customer stakeholders across teams and seniority levels.
• Translate customer goals into actionable plans and ensure our platform is embedded into their day-to-day workflows.
• Help onboard new customers & project teams, driving faster time to value through tailored training, workflow optimisation, and seamless integration of Mooven's platform into their existing operations.
• Guide customers in using Mooven to proactively identify risks, optimise project performance, and then help them validate, quantify and share those success stories internally.
• Partner with Product and Engineering to share user feedback and influence roadmap decisions.
• Collaborate closely with Sales during handover, and to drive retention and expansion.
• Drive customer advocacy (testimonials, case studies, referrals).
• Monitor client success metrics, offering strategic advice to maximise impact and ROI.
• Participate in industry events and forums to stay informed about trends and challenges in traffic engineering and infrastructure delivery.

• Experience:
• 3-5 Years in CSM or related roles in B2B SaaS, ideally in fields related to Construction / Horizontal Infrastructure. 
• Skills:
• Ability to explain complex concepts in simple terms to diverse audiences.
• Experience working directly with customers or stakeholders in a CSM/Account Manager capacity.
• Experience engaging with and influencing senior business stakeholders.
• Confident in raising constructive challenges to support our customers in achieving the strongest ROI when it’s required, while maintaining empathy to hear their current situation and reasons.
• Outlook:
• A proactive mindset with the ability to diagnose challenges and offer innovative solutions.
• Adaptable in a fast-paced environment, capable of balancing multiple priorities.
• Additional Experience (Preferred):
• Familiarity with digital transformation and technology adoption in the construction industry.
• Knowledge of construction software tools and digital platforms.
• Understanding of project workflows in Horizontal construction and Infrastructure
• Understanding of government and regulatory frameworks affecting horizontal construction and infrastructure.

• Increased Customer Retention and Satisfaction
• Increased adoption of Mooven across customers
• Increased customer expansion.
• Faster implementation and onboarding of new customers
• Increased customer confidence and proficiency in using Mooven’s platform.
• Tangible improvements in customer project outcomes related to use of Mooven
• Enhanced feedback loops to inform product development and align Mooven with market needs.
• Strengthened industry presence and recognition for Mooven as a leader in traffic and construction tech.