Team Leader - Claims Recoveries

Team Leader - Claims Recoveries

• Are you an experienced people leader ready to shape the future of insurance?
• Do you thrive on fostering innovation and inspiring teams to achieve their best
• Are you open to challenging the status quo and exploring new ways of doing things?

We do things a bit differently here

Ando is a multi-lines insurance business and sell our policies through New Zealand’s leading insurance brokers.

At Ando we believe that the fundamental purpose and function of insurance is to help people reduce their losses when bad things happen. That’s why at Ando we’ve always believed in the importance of treating your insurance as a relationship, not a transaction. And why our purpose is to positively impact the wellbeing of New Zealanders.

The role

We are looking for a passionate and visionary Team Leader to join our Claim Recoveries team based in Auckland. While prior experience in Claim Recoveries or collections isn’t essential, your leadership skills and growth mindset are what set you apart.

Responsibilities

• Lead and inspire a team of skilled professionals to achieve exceptional outcomes in Claim Recoveries.
• Foster a culture of innovation, challenging traditional approaches to drive continuous improvement.
• Collaborate with cross-functional teams to enhance processes and ensure alignment with broader company goals.
• Provide mentoring and support to help your team thrive in a dynamic, fast-paced environment.

Qualifications and experience

• Proven experience as a people leader with a track record of developing high-performing teams.
• Strong communication and collaboration skills, with the ability to engage stakeholders at all levels.
• Insurance experience is highly desirable but not essential—we value diverse perspectives and transferable skills.
• A future-focused mindset, ready to explore new ideas and embrace change.

Want to surround yourself with great people?

We’re proud that we’re a bit different from regular insurance companies – knowing it’s our people and their relationships who make that difference. We know when to work hard, be focused and smart, but we also never underestimate the importance of the human connections that make us tick and get along together.

Jump in!

So, when you put a group of people together who all share that thought, you get a truly inclusive, supportive culture and a special group of people.