Duty Manager

We are looking for a Duty Manager who will be responsible for overseeing the daily operations of the bar during their shift, ensuring compliance with NZ's Sale and Supply of Alcohol Act 2012, providing high-quality customer service, and leading the bar team to deliver a safe and enjoyable environment for patrons and staff. This job offers at least 35 hours per week, requires flexibility for night shift and the pay rate is $27p/h

Key Responsibilities:

• Ensure compliance with the Sale and Supply of Alcohol Act and maintain responsible service of alcohol.
• Act as the on-duty licensed manager under the Alcohol Licensing Act.
• Handle customer queries, feedback, and complaints professionally.
• Ensure health, safety, and hygiene standards are upheld in accordance with New Zealand regulations.
• Train, motivate, and support team members to deliver excellent customer service.
• Oversee cash handling, EFTPOS transactions, and end-of-day reconciliations.
• Coordinate with security staff to ensure patron safety.
• Report maintenance or operational issues to the venue manager promptly.

Requirements:

• Must hold a current Manager’s Certificate under the Sale and Supply of Alcohol Act 2012.
• Minimum of 1-2 years’ experience in a bar or hospitality supervisory role.

• Excellent leadership, interpersonal, and communication skills.
• Strong understanding of liquor licensing laws and responsible service practices.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Proven ability to handle high-pressure environments and resolve conflicts.
• Must be eligible to work in New Zealand or apply under the Accredited Employer Work Visa scheme.