Customer Service Manager

Somerset is a NZ owned company that delivers the unprecedented levels of nutritional Vegetable produce in the New Zealand to their rapidly growing customer base. With commitment to high-quality, ethically sourced Vegetable Produce wants to contribute to a happy and healthier world. Somerset is bringing nature’s finest produce to the Consumer, with a vision to lead the way for New Zealand as global Vegetable producers.

The company now needs a Customer Service Manager to review customer services and maintain sound customer relations.

Responsibilities

• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided

• providing direction and feedback to team members and assisting with recruitment

• managing, motivating and developing staff providing customer services

• planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided

• liaising with other organisational units, service agents and customers to identify and respond to customer expectations

Requirements

• A NZQF Level 5 Diploma or higher qualification, or 3 years work experience in the fields relevant to management/commerce/customer service.

• Expert knowledge working with Microsoft Office/Google applications

• Excellent communication and interpersonal skills.

• Strong knowledge in customer service management.

• Having strong skills in identifying customer needs and solving problems.

Benefits of working at Somerset

• Fantastic opportunity to work in a fast-growing environment

• Vibrant team with strong values and a great culture

• Dive into an organisation dealing in multiple, growing and exciting markets across the NZ

• Work for an exceptional NZ family-owned company

Other Details:

• Work location: Hamilton

• Number of vacancies: 1

• Hourly rate: $32 to $42

• Standard hours: 40 per week

• Minimum hours: 30 per week

• This is full-time and permanent position

If you are interested in joining a fast-paced growing team where you can help make a positive impact, we would love to hear from you. Please apply with your CV. Please also include a cover letter telling us who you are, what excites you about this role, and why you feel you may be the right fit!