Customer Experience Representative

About the business

Everest People are proud to continue our partnership with Zempire Camping, a New Zealand success story shaking up the outdoors - one tent at a time.

From their base in Hamilton, Zempire has grown into a global leader in air tent technology with a community of passionate campers and a reputation for bold, clever gear. As their international footprint expands, they remain grounded in what matters: quality products, epic adventures, and a down-to-earth team that loves what they do.

We are on the hunt for a proactive and people-focused Customer Experience Representative to join Zempire’s Customer Support team. If you enjoy solving problems, supporting people, and being part of a high-energy environment, this role is your chance to make a difference with a Kiwi brand going global.

You’ll be the first point of contact for Zempire’s customers across NZ and the world - helping with everything from product advice and troubleshooting, to guiding warranty cases. This is a great opportunity for someone who thrives in a process-driven role and wants to be part of a fun and passionate team that’s reshaping the camping experience.

About the role

• Respond to customer enquiries via Zendesk, phone, and email
• Provide product support, troubleshooting help, and after-sales service
• Guide customers through the warranty and returns process
• Log all updates accurately in Zendesk and escalate complex cases as needed
• Collaborate with Product and Warranty teams to keep up with updates and product changes
• Continuously look for ways to improve communication and customer experience

About you

We’re looking for someone with:

• Experience in customer service, support, or admin - ideally in a product-based or e-commerce environment
• Strong written and verbal communication skills
• A calm and professional manner when resolving issues
• A detail-focused mindset with a love for process and consistency
• Familiarity with support tools such as Zendesk or email platforms
• A proactive team player attitude and the ability to work independently

Bonus points if you have:

• Experience in warranty or returns processes
• A passion for the outdoors or previous experience in the outdoor gear industry

Why should you join Zempire Camping?

• Join a fast-growing, proudly Kiwi brand with a global reach
• Be part of a friendly and collaborative team that genuinely supports one another
• Clear processes, great tools, and excellent training to help you succeed
• Play a key role in maintaining Zempire’s outstanding reputation for customer care

Ready to bring your energy and empathy to a team that’s passionate about adventure? Apply today!

For confidential enquiries, please call Sharyn Codlin at Everest People on 027 7019585