Quality Business Partner - Epsom, Auckland

• Opportunity to contribute to development of quality system
• Organisation in growth phase
• Full time, permanent – Auckland

About New Zealand Blood Service

New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people donate their time, blood and plasma to us for free. In addition to our vein-to-vein service in transfusion we also provide national services in organ transplantation, cellular therapies and tissue banking. We exist to ensure the efficient delivery of safe blood and tissue products on a time critical basis throughout New Zealand and through the generosity of our donors, we are able to help save lives.

Our shared values are at the heart of our organisation's culture and guide our behaviour each and every day. These values inspire, motivate and drive us to provide the very best service to the New Zealand public.

Watch this video to see what our people say about the NZBS values they admire the most.

The Quality and Regulatory Affairs (QRA) Directorate is a core team within the organisation, supporting and advising across all functions on quality and compliance issues. NZBS work to Good Practice Guidelines (GMP/GLP/GDP) and are licensed by Medsafe and our laboratories to ISO15189 IANZ accreditation.

How you'll make impact

As a Quality Business Partner at NZBS, you'll be a trusted expert in quality assurance and regulatory affairs, ensuring our life-saving products and services meet the highest standards. You'll:

• Partner with operational teams to embed a strong quality culture and ensure compliance with legislation, licences, and international standards.
• Lead internal and external audits, driving continuous improvement through corrective and preventative actions.
• Provide expert guidance on Good Practice Standards (GxP), quality systems, and change management processes.
• Collaborate across functions to support safe, compliant, and effective operations.
• Deliver impactful training and education, helping teams understand and apply quality principles.
• Play a key role in incident management, risk mitigation, and validation of new equipment and processes.

Your work will directly contribute to the safety of donors, patients, and the integrity of our services across New Zealand.

About you

You're a confident, collaborative professional who thrives in a regulated healthcare environment. You bring:

• A degree in science or a related technical, clinical, or pharmaceutical field.
• At least 5 years of experience in quality assurance, medical laboratory science, nursing, or a similar role in a regulated healthcare environment.
• Experience and knowledge of good practice standards GxP, ISO standards, and international regulatory frameworks.
• Strong communication and influencing skills, with the ability to simplify complex issues and drive quality improvements.
• A methodical, organised approach with a passion for continuous learning and improvement.
• The ability to travel across NZBS and Health NZ sites as needed.

You're approachable, empathetic, and lead by example—always upholding the highest standards of safety, integrity, and respect.

What we offer

• An opportunity to challenge yourself and learn in a new environment
• Be part of shaping the future of a unique health organisation in New Zealand
• Work in a collaborative team focused on continuous improvement, quality, and efficiency