Customer Service Specialist, Air & Sea

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 96114
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Auckland.

The Customer Service Specialist supports the logistics supply chain by communicating with customers and service providers to provide information and resolve issues. They assist the reporting Manager in delivering exceptional service by promptly addressing customer inquiries and complaints.

Your typical day at DSV:

• Build and maintain strong relationships with customers, providing accurate service information via phone, email, Teams, or CargoWise One.
• Source rates and share details about DSV services to support customer needs.
• Address and resolve customer inquiries efficiently, ensuring prompt follow-ups when needed.
• Enter and manage data in CargoWise One, ensuring all quotations and client rates are up to date for auto-rating.
• Maintain accurate customer records and recommend process improvements.
• Complete administrative tasks with accuracy and efficiency while following operational procedures.

About you:

• Customer-focused with a proactive approach to resolving issues and delivering top-tier service.
• Strong problem-solving skills, consistently meeting KPIs and driving operational excellence.
• Team player who collaborates effectively to enhance efficiency and customer satisfaction.
• Minimum five years of experience in freight forwarding within a relevant department.
• Experience using CargoWise One is preferred.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

Visit dsv.com