IT Support Specialist

Are you passionate about technology and ready to support businesses with a wide range of ICT solutions?

Our company delivers tailored IT services including day-to-day technical support, server and database management, cloud integration, digital marketing, and social media solutions. We also lead the development of in-house systems such as booking engines and loyalty rewards programmes to support small businesses across New Zealand.
We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team in Auckland. This is a full-time role with a guaranteed minimum of 30 hours per week. This is a full-time role with an hourly rate of $24.00 with a maximum rate of up to $25.00 depending on experience and performance. You will have the opportunity to work across a diverse range of IT systems, provide direct client support, and contribute to the development and implementation of in-house digital projects.

• Be the first point of contact for IT support (phone, remote, and on-site)
• Troubleshoot hardware, software, and network issues across Windows/macOS/iOS/Android
• Administer and maintain ERP systems, websites, and customer platforms
• Manage cloud services (Microsoft Office 365, Google Workspace, Azure)
• Perform database maintenance, audits, and compliance checks
• Support in-house projects: software/web development and digital product launches
• Create and manage user accounts and access controls
• Maintain the business’s social media presence and performance analytics
• Provide occasional training and gather new customer requirements
• Support event marketing, email and SMS campaigns, and SEO initiatives

• Master Degree in Computer or ITE
• 10 years of experience in IT support or related roles
• Proficiency in hardware/software troubleshooting, cloud platforms, and database systems
• Strong communication skills and customer-focused attitude
• Ability to manage multiple tasks independently and proactively
• Understanding of social media and digital marketing tools is a plus

To apply, please submit your CV and a brief cover letter.